Ndis Participant Intake/integration Officer

3 days ago

Scoresby, Australia Careiwish Pty Ltd Full time

The Integration Officer will provide essential administrative support to the Partnership and Integration Manager, overseeing end-to-end disability service integration. Responsibilities include facilitating person-centred intake meetings, managing documentation, conducting risk assessments, drafting service agreements, coordinating training, and ensuring smooth transitions for participants. This role demands keen attention to detail and plays a pivotal role in the participant onboarding process.

**Key Responsibilities**
- Conducting person-centred “Discovery Sessions” for new enquiries.
- Creating detailed participant profiles to facilitate matching processes.
- Performing risk assessments and developing action plans in collaboration with the Head of Quality, Compliance and Risk.
- Collaborating with the Partnership and Integration Manager to match participants with suitable properties and co-residents.
- Assisting participants and allied health teams with property inspections/assessments.
- Collaborating with HR and the Rostering Officer to recruit and build individualised support teams.
- Collating and uploading participant documentation and support plans to the CRM.
- Facilitating Care Team Meetings to tailor individualised support programs.
- Drafting Service and Tenancy Agreements for new participants.
- Coordinating participant-specific training prior to support commencement.
- Facilitating new residential site set ups.
- Supporting a seamless transition and onboarding process in collaboration with the Service Delivery Team.
- Assisting the Partnership and Integration Manager with other administrative tasks as required.

**Summary of Key Attributes and Skills**
- Excellent written and verbal communication skills.
- Proficiency in Rosters of Care and NDIS Service Agreements.
- Familiarity with Positive Behaviour Support and Restrictive Practices.
- Strong time management skills and problem-solving abilities.
- Ability to collaborate effectively with multiple stakeholders.
- Commitment to a person-centred approach in understanding participant needs and support planning.

**Education Qualifications**

Qualifications in Disability, Social Work, Rehabilitation, or Allied Health are highly desirable.

**Professional Experience**

Essential:

- Thorough understanding of NDIS Legislation, Guidelines, and Pricing Arrangements.
- Knowledge of Supported Independent Living and Specialist Disability Accommodation funding and eligibility criteria.
- Prior experience working within the NDIS framework.

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Scoresby VIC 3179

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