
Ndis Participant Intake/integration Officer
1 day ago
The Integration Officer will provide essential administrative support to the Partnership and Integration Manager, overseeing end-to-end disability service integration. Responsibilities include facilitating person-centred intake meetings, managing documentation, conducting risk assessments, drafting service agreements, coordinating training, and ensuring smooth transitions for participants. This role demands keen attention to detail and plays a pivotal role in the participant onboarding process.
**Key Responsibilities**
- Conducting person-centred “Discovery Sessions” for new enquiries.
- Creating detailed participant profiles to facilitate matching processes.
- Performing risk assessments and developing action plans in collaboration with the Head of Quality, Compliance and Risk.
- Collaborating with the Partnership and Integration Manager to match participants with suitable properties and co-residents.
- Assisting participants and allied health teams with property inspections/assessments.
- Collaborating with HR and the Rostering Officer to recruit and build individualised support teams.
- Collating and uploading participant documentation and support plans to the CRM.
- Facilitating Care Team Meetings to tailor individualised support programs.
- Drafting Service and Tenancy Agreements for new participants.
- Coordinating participant-specific training prior to support commencement.
- Facilitating new residential site set ups.
- Supporting a seamless transition and onboarding process in collaboration with the Service Delivery Team.
- Assisting the Partnership and Integration Manager with other administrative tasks as required.
**Summary of Key Attributes and Skills**
- Excellent written and verbal communication skills.
- Proficiency in Rosters of Care and NDIS Service Agreements.
- Familiarity with Positive Behaviour Support and Restrictive Practices.
- Strong time management skills and problem-solving abilities.
- Ability to collaborate effectively with multiple stakeholders.
- Commitment to a person-centred approach in understanding participant needs and support planning.
**Education Qualifications**
Qualifications in Disability, Social Work, Rehabilitation, or Allied Health are highly desirable.
**Professional Experience**
Essential:
- Thorough understanding of NDIS Legislation, Guidelines, and Pricing Arrangements.
- Knowledge of Supported Independent Living and Specialist Disability Accommodation funding and eligibility criteria.
- Prior experience working within the NDIS framework.
Pay: $70,000.00 - $80,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: Hybrid remote in Scoresby VIC 3179
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