Business Development and Intake Officer

Business Development and Intake Officer

About Us

Care I Wish is a registered NDIS provider renowned for its commitment to delivering exemplary individualised support services. We engage participants in developing goal-oriented strategies, ensuring the highest standards of service delivery. Our dedicated disability support workers are focused on achieving the objectives outlined in each participant's support plan, fostering their holistic development.

Our Values

Winsome - Our disability support workers exude warmth and positivity in their interactions.

Independence - We celebrate incremental successes, empower participants, and manage risks judiciously.

Safety – We prioritise creating secure environments for both participants and employees.

Honesty – Integrity is fundamental to our ethos, ensuring consistency and transparency in all our dealings.

We emphasise the importance of our employees delivering quality support services in alignment with our meticulous processes, thereby reinforcing our brand's reputation for excellence and professionalism.

Job Overview

The Business Development and Intake Officer will provide essential administrative support to the Partnership and Integration Manager, overseeing end-to-end disability service integration. Responsibilities include facilitating person-centred intake meetings, managing documentation, conducting risk assessments, drafting service agreements, coordinating training, and ensuring smooth transitions for participants. This role demands keen attention to detail and plays a pivotal role in the participant onboarding process.

Key Responsibilities

· Conducting person-centred "Discovery Sessions" for new enquiries.

· Creating detailed participant profiles to facilitate matching processes.

· Performing risk assessments and developing action plans in collaboration with the Head of Quality, Compliance and Risk.

· Collaborating with the Partnership and Integration Manager to match participants with suitable properties and co-residents.

· Assisting participants and allied health teams with property inspections/assessments.

· Collaborating with HR and the Rostering Officer to recruit and build individualised support teams.

· Collating and uploading participant documentation and support plans to the CRM.

· Facilitating Care Team Meetings to tailor individualised support programs.

· Drafting Service and Tenancy Agreements for new participants.

· Coordinating participant-specific training prior to support commencement.

· Facilitating new residential site set ups.

· Supporting a seamless transition and onboarding process in collaboration with the Service Delivery Team.

· Assisting the Partnership and Integration Manager with other administrative tasks as required.

Summary of Key Attributes and Skills

· Excellent written and verbal communication skills.

· Proficiency in Rosters of Care and NDIS Service Agreements.

· Familiarity with Positive Behaviour Support and Restrictive Practices.

· Strong time management skills and problem-solving abilities.

· Ability to collaborate effectively with multiple stakeholders.

· Commitment to a person-centred approach in understanding participant needs and support planning.

Education Qualifications

Qualifications in Disability, Social Work, Rehabilitation, or Allied Health are highly desirable.

Professional Experience

Essential:

· Thorough understanding of NDIS Legislation, Guidelines, and Pricing Arrangements.

· Knowledge of Supported Independent Living and Specialist Disability Accommodation funding and eligibility criteria.

· Prior experience working within the NDIS framework.

Full time- $75-$80k

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Education:

• Certificate I - IV (Required)

Experience:

• Intake experience in the Disability Sector: 1 year (Required)

Work Location: Hybrid remote in Scoresby VIC 3179