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Customer Success Executive

2 weeks ago

Mascot, Australia Avalias Full time

Join an exciting, growing technology company in Mascot NSW as a Customer Success Executive at Avalias. This is a permanent part-time role, 4 days/week.

If you are a customer success executive with a passion for working with customers, growing relationships and the appetite to help develop revenue, then here’s a bit more on the role, skills and experience we’re looking for.

The Role
- Maintaining and developing relationships with existing customers.
- Working with existing customers to identify growth opportunities.
- Strong focus on business development support.
- Proposal development.
- Managing the CRM system.
- Focusing on a range of other customer acquisition activities.
- Managing incoming leads generated by the business development team.
- Researching new opportunities and assisting with development of new channels.
- Coordinating training schedules for customers.
- Assisting customers during product implementations.
- Assisting with customer retention strategies and communication.
- Responding to customer enquiries and managing support requests.

As the role evolves and you learn the product, you will also have the opportunity to be involved in running online demos and wider business development activities.

About You

Experience
- Experience of account management or B2B sales with evidence of outstanding professional achievement.
- A university degree in business, commerce, or marketing.
- Ability to manage multiple priorities in an effective way.
- Great attention to detail.
- Good team player.
- Creative problem solver.
- Listens well to identify customer and business development team needs.
- Experience in a similar technology/software company advantageous.

**Skills**:

- Exceptional client, account, and relationship management skills.
- Excellent communication skills, including highly developed presentation skills.
- Self-motivated and thrives in a team environment.
- Ability to manage multiple priorities effectively.
- Creative problem solver.
- Listens well to identify customer and business development team needs.

What we offer
- Hybrid and flexible working - work where you want, when you want.
- Competitive salary and bonuses. Salary will be pro-rated for hours worked.
- Close knit and high performing team.
- Resident office puppy.
- An opportunity to join an exciting and growing company and be part of a fun and driven team.

About us

Established in 2003, Avalias is a global leader in business continuity, emergency management and disaster preparedness technology. We are passionate about creating smart solutions that help our clients ensure that their organisations are prepared for anything. Our people have proven experience providing solutions in emergency management, simulation, and serious gaming.

Posting Statement

Avalias are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

**Job Type**: Part-time

Pay: From $80,000.00 per year

Expected hours: 30.4 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- B2B sales: 3 years (required)

Licence/Certification:

- Citizenship or Australian Permanent Residency (required)

Work Location: Hybrid remote in Mascot, NSW 2020