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Implementation Manager
2 weeks ago
Maxxia is part of the McMillan Shakespeare Group (MMSG), Australia's largest provider of salary packaging and novated leasing, and collectively we provide expertise in novated leasing, salary packaging, associated Fringe Benefits Tax administration and management, operating leases and asset management for ‘tool of trade’ vehicles and other business assets, retail finance, insurance and warranty.
The Implementation Manager is an influential role in the business participating in all stages of client onboarding.
As an employee benefits provider Maxxia operates at the B2B level offering salary packaging and novated leasing to our client’s staff. The acquisition of such business requires strong engagement across the Maxxia business as well as the client. Leveraging your high level key stakeholder management skills, as Implementation Manager you will facilitate this engagement ensuring the best outcome for all parties.
Upon award you will lead the onboarding and change management project with the client. Engaging and working with all the required business and client stakeholders, communicating new products and procedures, coordinating resources and timelines and ensuring operational excellence in the delivery.
To succeed in this broad, challenging and rewarding role you will be a lateral and strategic thinker who takes charge of key client projects and ensures timely delivery. You will work effectively across the whole business and be able to manage multiple internal stakeholders to ensure an optimal outcome meeting all client commitments.
Key responsibilities will include:
- Manage implementation activities from contract execution through to review & monitoring of commercial outcomes post go live.
- Work with each new Employer client to develop a suitable salary packaging policy in line with Maxxia guidelines and their requirements.Work closely with Relationship teams to ensure communication and employee education activity is delivered as per client requirements.
- Work closely with Operational teams and Knowledge Management to ensure product and service promises are briefed effectively into the broader business.
- Provide training for key stakeholders of the Employer including payroll, finance and HR representatives.
- Manage and oversee transition activity for new Employer clients via use of developed tools, such as timelines, matrixes, checklists, agendas and other implementation project tools Internal meetings, etc.
- Facilitate Post Implementation Reviews (PIRs) for appropriate and agreed clients.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements (such as Privacy).
- Ensure data gathered during all interactions is complete and accurate.
- Faciltiate project related administration including maintaining WIP records, updated documents and processes in folders and systems.
Required attributes
- Strong interpersonal skills to foster relationships and drive outcomes with stakeholders - both internal and external.
- Planning, time management and organisation skills.
- Excellent attention to detail.
- Excellent verbal and written communication skills.
- Enthusaistic process improvement and continuos improvement focus.
- Self-motivation.
- Initiative and resourcefulness.
- High level of presentation skills.
- Ability to maintain composure under pressure.
Knowledge & Experience & Qualifications
- Proven Project Management experience (planning & execution) highly desired.
- Maxxia/IL product knowledge.
- Maxxia/IL systems knowledge and experience.
- Industry knowledge & experience.
- Project Management and/or Business qualifications are desirable.
What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
