Call Centre Management

2 weeks ago

Sydney, Australia Keegan Adams Full time

Growing team & opportunity to progress in a Global, award winning business
- Lead the Sydney Call Centre & enhance their positive & engaging team culture
- Salary negotiable for experience (Up to $115k + super) | Hybrid working

**The Opportunity**:
Our client is a highly regarded, Global Financial Services firm with significant presence in the Australian market.

An exciting opportunity is available for a

This would suit someone with previous people management experience from a Client Service perspective looking for a fresh challenge to help drive a high performance & positive culture.

**Your Day-to-Day responsibilities**:

- Proactively supervise and co-ordinate activities of the Client Services Team Leaders to result in exceptional client experience.
- Lead and drive the team to achieve SLA's.
- Monitoring Stockbroking phones and Digital teams’ performances and identifying reasons for variances to target.
- Assist in managing the operations of the Client Services team through completion of reports, staff rosters and skill assignments.
- Implementing continuous improvement plans, developed with management, to enhance performance and take action to address unsatisfactory performance.
- Previous leadership experience in a Call Centre environment within Financial Services and an understanding of stocks and CFD trading poroducts.
- Strong communication skills with vibrant, energetic interpersonal skills.
- Operates with integrity and an exceptional client service experience mindset which reflects & inspires the team.
- Ability to take ownership and accountability for key operational decisions within the team.

**Flexible WFH / WFO** is available in this role
**. Offices are based in Chatswood.**

This is an opportunity not to be missed.

We are actively interviewing, so please
**APPLY NOW.

  • Call Centre

    5 days ago

    Sydney, Australia KPR Solutions Full time

    Various Sydney NSW locations - Multiple positions available Temp and Perm - Competitive Hourly Rates We are currently seeking enthusiastic and driven Call Centre Operators. Whether you're looking for a temporary or permanent position, we have great opportunities available for you. **About you**: - Ability to handle relevant administrative tasks...

  • Call Centre Customer Manager

    3 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Preston's looking for an experienced Call Centre Manager who specialise in global tech protection and support provider trusted by some of the world's biggest brands including telco's, retailers and banks to ensure their customers have continuous connection to the technology that enriches their...

  • Call Centre Sales

    1 week ago

    Sydney, Australia Little Zaks Full time

    Competitive Salary | UNCAPPED COMMS +++ - Career Development | Work with an Industry Leader - Sydney Based **Sales Superstars Wanted! Join Our High-Energy Call Centre Team at Little Zak’s Academy!** Are you a natural at building rapport, closing deals, and delivering top-tier customer experiences? Do you thrive in a fast-paced, high-energy environment...

  • Call Centre Operator

    3 weeks ago

    Sydney, Australia Manpower Australia Full time

    Job Title: Call Centre Operator Location: On-site, Regents Park, NSW Employment Type: Full-Time About the Role We are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking...

  • Head of Call Centre Operations

    2 weeks ago

    Sydney, Australia Talent Web Full time

    Stunning new CBD Offices & WFH - Bonus & great perks - Growing team My client is one of the worlds leading Insurers and is on the search for a Head of Call Centre Operations. This is a very exciting time to be joining in their growth period. This role has a small team currently but you will have the beauty of building a larger team of your own and putting...

  • Customer Service

    2 weeks ago

    Sydney, Australia Public Sector People Full time

    3 month temporary contract with view to go permanent - $36.18 ph + Super - Join a busy local government organisation to be part of their call centre team! Public Sector People are partnering with a well-known local government organisation to recruit for 3x customer service officers in their call centre. About the role: - 3 month temporary contract with...

  • Call Centre Representative

    1 week ago

    Sydney, Australia Daikin Full time

    The Opportunity Daikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney. Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team. Duties will include: Responsible for answering and dealing with...

  • Call Centre Officer L1

    7 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join their team in Eastern Suburbs location. Your role will be to provide an exceptional customer service experience. **ABOUT THE ROLE** PERSOLKELLY are in partnership with one of our clients and are looking for Emergency Call Centre Agents to join...

  • Call Centre Team Leader

    1 day ago

    Sydney, New South Wales, Australia MCM House Full time $90,000 - $120,000 per year

    JOIN THE MCM HOUSE TEAM – CALL CENTRE TEAM LEADERAt MCM House, we're known for creating furniture that embodies relaxed, timeless Australian living. As our business continues to grow, so does our commitment to delivering exceptional customer experiences—seamlessly, across every channel.We're looking for aCall Centre Team Leaderto join our Sydney Head...

  • Call Centre

    1 week ago

    Sydney, Australia Club Med Full time

    **WE’RE HIRING** We have an exciting opportunity for an**Call Centre (Omnichannel) & Customer Relations Manager**to join our vibrant Club Med Pacific team! Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys. You'll lead and optimise our omni...