Outbound Retention Specialist

**At ahm, we think work should work with you.**

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.

**Join Our Team **at ahm**

Kickstart your career with ahm, where customer obsession meets everyday adventure Join a team that is passionate about our people, our members, and dedicated to support more Aussies in their Private Health Insurance and health by getting it right At ahm, our members feel valued, because their backed in moments that matter by helpful humans.

Are you excited about transforming people’s health experiences? We’re on the hunt for dynamic Growth Specialists to join our team and champion our mission of helping Australians find and keep the perfect health cover.

In this role, you'll be the guiding star in our success, handling both inbound and outbound interactions with members. Whether you’re responding to their needs or proactively reaching out, you’ll connect with our members, understand their needs, and offer personalised support to keep them sticky with ahm. Your superpower? Making their journey smooth while showcasing the true value of their product and the ahm brand, so they stay loyal and confident in their choice.

Our unique culture, especially within our contact centre, is our secret sauce - it’s what makes us stand out. As our contact centre grows in importance, so does your role. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.

**What We Offer**:

- Comprehensive training & onboarding to ensure your success from day one.
- A team that values innovation and puts the customer at the centre of everything we do.
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products.
- Access to employee discount programs

**About you**:

- Committed to providing outstanding service that leaves a lasting impression.
- Comfortable spending a significant portion of your day on the phone, assisting members.
- You’re a friendly human with an innate ability to connect with customers and understand their needs.
- Can build quick connections and conveying empathy in both verbal and written communication.
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism.
- As a fast learner you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus.
- You enjoy being part of a high-performing team but aren’t afraid to go at it alone.
- Knack for identifying potential issues before they become problems and bust some red tape.

We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.

**Why ahm?**

We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Growth Specialist will directly contribute to our mission of delivering exceptional experience and support to our members. You'll be part of a team that values out of the box thinking, innovation, and excellence.

The technical stuff: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.
Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.

**Interviews will be taking place from the 11th-19th of December, the start date for this role will be Monday the 3rd of February and full attendance to the 10 weeks of training is required.**

**Imagine working with us**

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.

Happy, healthy people make awesome t