Customer Service Advisor

**Introduction**:
About CES
Accelerating the transition to a circular economy.
We are proud to be an active contributor in the circular economy through container deposit schemes (10c refund for eligible drink containers). We help our scheme partners to recycle close to 10 million drink containers every day, diverting them from landfill into the circular economy.
Our technology and services enable the circular lifecycle of drink containers. We have a large in-house software engineering team using modern technology stacks to develop and support our products. As well as a suite of SaaS products, our range of business services includes accounting, payments, brand & marketing, materials trading, HR, customer service and support.
CES was formed in 2017 as a joint venture between Lion and Coca-Cola Euro Pacific Partners and has grown rapidly. We are headquartered in North Sydney, near public transport with beautiful harbour views. Our teams are passionate about our mission to ensure valuable materials are recycled and not wasted. We provide an inclusive culture, hybrid and flexible working and career development to bring the best out in our people.
Originally known as Container Exchange Services, we have rebranded to Circular Economy Systems to recognise our vision to be leaders in the transition to a circular economy.
To learn more, please visit our website and follow our LinkedIn page for industry and company updates
**Description**:
About the role
Do you enjoy engaging with customers and business partners, troubleshooting, and resolving queries and issues for them? If so, we have a new permanent full-time opportunity in our collaborative and supportive Contact Centre team.
You will attend our North Sydney office at least once a fortnight as per the team’s anchor day. There may also be times when you are required to come in more often for company events, team-building activities and further training.
There's no sales requirement in the role - we're a customer service team that assists and positively influences recycling customers (end users and our recycling business partners). Our customers are at the core of everything we do - by helping them we help the environment and create a brighter future.
We need self-driven people who can work autonomously and problem-solve. Excellent communication skills and the ability to multi-task will help you succeed. Although we provide structured onboarding with great training and support, you will still need to hit the ground running so prior Contact Centre experience is required for this role.
We encourage flexible working, and we work with our team members to achieve positive life/work balance for the team as a whole.
As a Customer Service Advisor at CES, you represent our brand and are responsible for providing exceptional customer engagement via professional written and verbal communication.
**Skills and Experiences**:
**About you**:
**Availability requirements**:

- You must have a dedicated home workspace (free from distractions and background noise).
- You must have reliable and consistent internet service.
- You must be able to come into the North Sydney office at least once a fortnight as per our team office day, and as required for events and further training.
- You are able to work a 5-day working week, 38 hours per week. We operate Monday to Sunday, with the earliest start being 8am (7am in winter), and latest finish 8pm (7pm in winter). We work on a rotating roster, and you must be available to work any of our shifts on any given week.

**Skills and experience**:

- Excellent communication skills and ability to multi-task
- Ticketing system experience (e.g. Zendesk or Service Now) is required

**Note**: Weekend, Evening & Public Holiday shifts are rostered and paid in accordance with the relevant award.
Why work with us?
- You’ll have a structured onboarding and training process to learn our systems and get to know the team
- You’ll have the opportunity to make a difference by supporting the success of container recycling schemes around Australia
- We have a high-performing team working for purpose - what we do positively impacts communities and the environment
- We have a great culture and amazing people