Team Leader Connecting Care

2 weeks ago

Brisbane, Australia Queensland Health Full time

**Key Responsibilities include**:

- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.
- Provide leadership and direction to the Connecting Care team, including prioritisation of work deliverables, analysing, and reporting on outcomes and successes.
- Undertake workforce management activities, including recruitment, rostering, leave management and performance monitoring.
- Plan new health contact campaigns and services, including developing staff and client reference information, negotiating operational performance requirements, engagement with internal and external stakeholders and defining reporting requirements.
- Identify, lead, and evaluate service improvement activities through the delivery of innovative solutions.
- Lead change management initiatives and activities of significant scope to ensure effective outcomes for the business area.
- Plan, research and deliver training and education for Connecting Care staff, including induction and upskilling as service and campaign requirements change.

**Key Competencies**:
You will be assessed on your ability to demonstrate the following
- Excellent leadership and people management including rostering, demand forecasting and attendance management.
- Advanced change management, organisational and analytical skills with an ability to design and implement systems and campaigns.
- High level experience in the use of client record management systems or clinical systems, including preparing reporting, data auditing and writing requirements for technology change.
- Well-developed communication and facilitation skills with an ability to work collaboratively to make decisions in a dynamic and environment of change

**Qualifications registrations and other requirement's**:

- Tertiary qualifications, or studying for tertiary qualifications, are desirable but not essential.
- Experience working on the functional design and tailoring of requirements for CRM systems or clinical systems will be well regarded.
- Additional mandatory training requirements - according to DOH policy: G6 (QH-POL-183)

**How to Apply**:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Team Leader

    2 weeks ago

    Brisbane, Australia Connecting Families Full time

    **About Us** Connect Care QLD's vision and purpose is to bring communities together to ultimately create a better life for children, adults, and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise. Supporting our vision are our CARE core values of...

  • Team Leader Connecting Care

    2 days ago

    Brisbane, Australia Queensland Health Full time

    The Connecting Care team delivers a range of services including Waitlist Management and Appointment Confirmations, YourQH Consumer Support, Health Practitioner Access to the Viewer Opt Out Service and Rapid Response Campaigns. **About the Health Contact Centre**: The HCC is part of the Queensland Government's commitment to addressing the growing demand in...

  • Sales Executive

    2 weeks ago

    Brisbane, Queensland, Australia Leader Full time $90,000 - $120,000 per year

    Sales Executive – Telco & Data Services (Breeze Connect)Location: Brisbane, QueenslandEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsLeader is one of Australia's largest privately owned IT distributors and a rising force in the Unified Communications space through our...

  • Horticulture Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Green Care Project Full time $60,000 - $80,000 per year

    About the roleWe are seeking an experienced Horticultural Team Leader to lead a small crew of 1-2 team members, maintaining a portfolio of high-end residential landscapes across Brisbane. Enjoy a friendly and collaborative work environment with an established company, working on some of best landscapes in Australia.About usGreen Care Project has been...

  • Team Leader

    3 days ago

    Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $80,000 - $120,000 per year

    Help Us Shape the Future of Aged CareTrilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.We're a vibrant, purpose-driven team dedicated to helping people live...

  • Administration Officer Connecting Care

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Reporting to the Team Leader Connecting Care, this role provides Waitlist Management and other Connecting Care services—such as appointment confirmations, waitlist auditing, outsourcing, and health alerts—primarily via phone. Operating within a call centre environment, the officer delivers high-level customer service with empathy, patience, and...

  • Sales Executive

    2 weeks ago

    Brisbane, Queensland, Australia Leader Computers Full time $60,000 - $120,000 per year

    Sales Executive - Telco & Data ServicesAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsLeader is one of Australia's largest privately owned IT distributors and a rising force in the Unified Communications space through our telco brand, Breeze Connect. We partner with over 14,000 IT resellers nationally...

  • Team Leader Care

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Take hold of a monster opportunity and join our Member Services team as a Team Leader - Care. If you're a good fit for this role and live in Brisbane, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and development...

  • Team Leader

    2 days ago

    Brisbane, Queensland, Australia Fyfe Company, LLC Full time $120,000 - $180,000 per year

    Middleton Group is a FYFE company. Fyfe is a leading Australian integrated engineering, environment, planning and survey firm with 700+ staff across Australia.Middleton engineers and project managers are dedicated to solving complex power and energy challenges through innovation, collaboration, and engineering excellence. Operating across key sectors...

  • Clinical Team Leader

    1 week ago

    Brisbane, Australia Regis Aged Care Pty Ltd Full time

    There’s something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. Real impact isn’t measured by numbers, it’s felt. And making a meaningful difference today means improving aged care for...