Receptionist

2 weeks ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #
- 55595
- Location(s)
- Fortitude Valley
- Expertise
- Receptionist
- Job level(s)
- Experienced
- Work type(s)
- Permanent
- More details (document)

**_Part of the Sime Darby Motors Group, Volvo Car Brisbane North is more than just a showroom - it encompasses all that is Volvo under one roof._**

**As a Receptionist for Volvo Car Brisbane North, you will be responsible for but not limited to**:

- Ensuring all customers walk in and remote are attended to with an efficient, professional and courteous greeting on their contact with the Dealership
- To assist and provide support in ensuring customer requests for Service and Sales are attended to efficiently
- Ensure the Switchboard is covered at all times and incoming calls are answered promptly within 3 rings
- Ensure administration duties are attended to in a timely and accurate fashion across a variety of systems
- Assist customers where appropriate or pass the call on to the appropriate person who can assist them.
- Maintain professional relationships with both internal and external stakeholders
- Ensure customers are comfortable and offered refreshments where appropriate, answer basic enquiries and refer them to the appropriate personnel who can assist them.
- Prepare correspondence, reports and other documentation for the Dealership as required
- Assist with planning and event coordination (including weekends if required)
- Provide Administrative cover to other Departments as needed
- Identify and allocate infringement notices and tolls to correct personnel adhering to important processing deadlines
- Monitor stock levels and ensure they are kept at a reasonable level
- Schedule dealership RDO's, leave and absences into Outlook/IPFX system

**To be successful in this position, you will have the following skills and experience**:

- Experience working in a fast paced environment as a Receptionist
- Ability to work well in a team environment whilst showing a superior customer focus and outgoing attitude
- Sound knowledge of telecommunication systems and administrative procedures
- High level of computer skills with proficiency to navigate through Microsoft Office & Company Systems
- Exemplary communication and conflict resolution skills (verbal and written)
- Ability to multi-task, prioritise and manage time effectively

**In return, you will enjoy a competitive remuneration package, a close knit team environment, and an opportunity to enhance your excellent customer service skills.

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