Customer Service Voice, Melbourne

2 weeks ago

West Melbourne, Australia Go-Get Data Consultancy Full time

Job Title: Customer Support Associate - International Voice
Grade: H1/H2
Location: Melbourne
Job Category: Senior Associate / Associate
Function/Department: Operations
Reporting to: Team Leader

**Salary**:
Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD.
Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD.

Role Description: A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an integral
role in improving the customer experience by providing fast, friendly and effective
service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query
- cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple

English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional

integrity when dealing with customers as well as treats all customers withempathy, respect and consideration.and deliver on all commitmentsconstructive conversations for the good of the teamKey Results
- Ability to solve problems - look for solutions aligned to customer’s perspective
- Teamwork - consistently work together, trust each other and engage in
- External Performance Measurements
- ask relevant external groups to
- evaluate various program activities - usually through surveys of individualswithin these groups - related to the services they have experienced
- Internal Performance Measurements
- used to assess and monitor the internal operation of an organization.

ROLE HOLDER PROFILE

A. Preferred educational qualifications: Min. Qualification
- Under Graduation in any stream.

B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

Pay: $52,502.00 - $63,563.00 per year

Application Question(s):

- Are you willing to work on site?

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- BPO/related industry: 1 year (preferred)

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