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Voice of Customer Analyst

2 weeks ago

Melbourne, Australia AustralianSuper Full time

We are Australia’s largest superannuation fund, here to help members achieve their best possible retirement outcome. We create meaningful value for members and our communities through our diverse workforce of high performing, motivated employees, based across Australia.
- A values led, flexible, inclusive work environment
- Permanent opportunity, offering a competitive starting salary
- Exciting growth, coupled with support to help you develop your career

**Your new team**
The Strategy, Reputation & Corporate affairs team act as the Fund’s internal strategic advisers. The team is expert, energetic and highly collaborative, working with colleagues across the Fund, shaping the Fund’s strategy, acting as custodians of the Fund’s reputation and supporting AustralianSuper to be Australia’s leading superannuation fund for members.
You will work with inspiring and inclusive executives and peers who embody our values-based, members first philosophy, this shared purpose is singular and clear. Everyday and in different ways we are inspired by the challenging and fulfilling work of improving financial outcomes of members.

**Your new role**
You will be an integral part of the team that leads the Voice of Customer (VoC) program. This is a hands-on role offering the chance to build market research, technical, analytical and execution skills that support customer insight projects turning into action that improves members outcomes.
In this role, you will support the operations of the VoC program to provide customer insights that inform Fund wide decision making. This role will involve developing your Qualtrics experience management platform capability to undertake analysis, enhance dashboards, create reports and survey files, and support the operations of the Voice of the Customer program to ensure a timely delivery of the program.

**What you’ll need**
- Tertiary qualifications in a business or related field such as Management, Commerce, Marketing, Economics, or Data Science / Analytics / Statistics.
- Entry level, professional experience within a customer reporting function (i.e. Customer analytics, Research, Customer Insights, Demographics, Consumer Statistics).
- A self-starter with high attention to detail, the ability to be adaptable and possess a positive attitude.
- Numerate and confident analysing large data sets.
- Strong written and verbal communication skills.
- Ability to identify priorities and manage competing demands and meet deadlines.
- Presentation and communication skills.
- Experience in using the Microsoft suite of programs.
- Experience with survey/market research platforms (e.g. Qualtrics, Medallia, InMoment) is highly desirable but not critical.
- Experience with statistical software (SPSS, Q, StatsIQ) is highly desirable but not critical.
- Experience with large and complex databases and knowledge of SQL is highly desirable but not critical.

**What you’ll get in return**
You will be working with a People Leader who values and supports your personal growth, in a growing, dynamic and authentic organisation that promotes integrity and puts members first.
We are proud to be a WGEA certified Employer of Choice for Gender Equality (since 2012). We are committed to the recruitment, development, and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you.
All roles can flex at AustralianSuper, and we are happy to discuss what this can look like for you. Please talk to us about the flexibility you are seeking, and we will explore what is possible for this role.
Other benefits include a competitive salary, genuine flexible working arrangements, income protection insurance and generous leave entitlements.

**What’s next**
**_Progress, powered by purpose._**:

- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Recruitment team. We will contact our preferred agency partners should we require additional support. Thank you._

**Job Type**: Permanent