Claims Assistant

2 days ago

Melbourne, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

Claims Assistant

Due to an internal promotion we currently are looking for a new Claims Assistant. In this role you will be an integral part of the team supporting our loss adjusters. Utilise your high level of administration and customer service skills and get trained on claim management processes and client engagement.

**_What are my accountabilities? _**
- Setting up and managing claim files
- Manage customer and client enquiries and provide positive and effective solutions, including complex claim scenarios
- Providing proactive administrative support to our loss adjusters
- Liaising with customer, clients and suppliers to enable the speedy resolution of claims
- Assisting to manage inbound calls

**_About you _**:

- Time management skills including the ability to multitask
- Ability to work autonomously and in a fast-paced environment
- Advanced skills in Microsoft office are ideal
- Demonstrated experience in a customer service environment
- Positive attitude and a willingness to learn to build your career with us

**_Caring Counts _**

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

**_Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV _**

**_Why Sedgwick? _**

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the **Benefits**of working with us are:

- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

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