Customer Relations Representative

7 days ago

Stafford, Australia Applied Medical Full time

________________________________________:
A new opportunity exists for a professional and driven team member to join the Applied Medical team as a **Customer Relations Representative**on a full-time permanent capacity.

**About Applied Medical**
- Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our rapid growth and expansion worldwide._
- What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care._
- Be part of the growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment._

**About this role**:
As a Customer Relations Representative based in the Australian headquarters in Brisbane, you will provide professional, efficient and timely customer service to the company’s internal and external customers, stakeholders and vendors.

**Your responsibilities will include**:

- Accurately process purchase orders, credits and other relevant data within specific time frames
- Provide professional phone support to our internal & external stakeholders and re-directing when required
- Communicate effectively with other areas of the business, suppliers/vendors to resolve customer queries and complaints regarding services
- Plan and manage daily customer relations activities to ensure timely, accurate and efficient processing of all customer-related orders and returns
- Work with various systems and processes
- Resolve complaints by communicating professionally & effectively
- Ensure that Applied Medical’s quality standards are maintained regarding its products, procedures, policies, operations and, customer contact
- Observe all Health & Safety policies and procedures and take reasonable care that actions or omissions do not impact the health and safety of others
- Perform additional duties and responsibilities as required by Leadership

**About You**:

- 1-2 years demonstrated experience providing customer service in either a medical or healthcare environment
- Previous use of SAP in a similar environment (preferred but not essential)
- Ability to work flexibly with various work demands and fast-paced environment
- High level of computer literacy working with MS Office Suite and data management software and take a proactive approach to learning
- Excellent organisational skills and ability to prioritise multiple tasks whilst maintaining attention to detail and accuracy
- Professional written and oral communication skills
- Ability to take initiative, problem solve and resolve complaints with confidence and maturity
- Enjoy collaborating in a small team and build rapport with various internal & external stakeholders

**Why Applied Medical?**
- Work for a market leader who is proud to have a significant and sustainable impact on healthcare
- A diverse work environment with an industry-leading culture of learning, development and inclusion
- Your wellness is important to us; Employee Assistance Program is available to all team members and their families
- Permanent and secure role with opportunity for flexible work arrangement upon completion of probation
- Conveniently located in Stafford, 4km from Brisbane CBD and close to transport
- Free onsite parking
- Small professional office environment with supportive, welcoming management and team members

Please note: we will be moving to a brand new exciting office located in Geebung in 2025

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