Customer Relations Team Leader

6 days ago

Stafford, Australia Applied Medical Full time

________________________________________:
A new opportunity exists for a professional and driven team member to join the Applied Medical team as a **Customer Relations Team Leader**.

**About Applied Medical**
- Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our rapid growth and expansion worldwide._
- What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care._
- Be part of the growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment._
- Join the Applied Medical family today_

**About this role**:
As a Customer Relations Team Leader based in the Australian headquarters in Stafford, Brisbane, you will provide professional, efficient and timely customer service to the company’s internal and external customers, stakeholders and vendors.

The Customer Relations Team Leader is responsible for leading team members and managing activities within the Customer Relations department in order to ensure primary objectives are achieved in an effective and efficient manner.

If successful, the Sales Operations Manager for Australia and New Zealand will invite you to join the Customer Relations Team.

**Your responsibilities**:

- Lead the daily operational activities within the Customer Relations Team
- Participation in the development and implementation of goals, objectives, policies and priorities relevant to Customer Relations
- Identification of opportunities for improving service delivery methods and procedures, and investigate the resources required to effectively implement these changes.
- Identification of individual team member development opportunities
- Customer service activities, related duties and responsibilities

**Why Applied Medical?**
- Work for a market leader who is proud to have a significant and sustainable impact on healthcare.
- An international work environment with an industry-leading culture of learning and development.
- Your wellness is important to us; our Employee Assistance Program is available to all team members.
- Conveniently located office 4km from CBD and close to transport.

**Our commitment to you**:

- On
- site training and skills development
- Job security
- Small office environment with supportive, consultative management team

**About you**:
By joining Applied Medical in this new role, you will have a passion for healthcare and customer service.
- 4+ years’ experience in a customer service environment
- Demonstrated leadership experience
- Ability to build relationships with all levels of the organisation
- Strong analysis and problem-solving skills
- Demonstrated ability to lead and develop a functional team
- Sound level of numeracy and demonstrated attention to detail
- High level of computer literacy and Intermediate working knowledge of MS Office, along with demonstrated ability to learn other programs quickly
- High level of interpersonal and written communication skills
- Previous use of SAP (preferred but not essential)

**Remuneration***:
A competitive salary package comprised of base salary and participation in a company bonus scheme based on achievement in your role.

Please follow links to apply.

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