Network Technical Support Specialist

1 day ago

Sydney, Australia Telstra Full time

An excellent opportunity has become available for a highly motivated and passionate Network Technical Support Specialist to join the Satellite Operations Team.

**The opportunity**:
As the Network Technical Support Specialist, you will provide High level technical support in the implementation, maintenance and operation of Telstra’s Networks, Infrastructure, products and customer services for a wide range of transmission, data and IP backbone platforms that support Telstra’s Satellites. You will participate in a rotating call out roster where you will work with satellite technology which includes modems, high powered amplifiers, converters and various satellite RF equipment.

**Your key responsibilities and major tasks include, but are not limited to**:

- Provide High level technical support in the implementation, maintenance and operation of Telstra’s Networks, Infrastructure, products and customer services for Satellite, Transmission, Voice and IP platforms
- Use domain knowledge and analytical thinking to provide support in investigation of complex incidents
- Operate within standard practices and procedures, with support / direction from more experienced team members / leaders to meet business KPIs
- Establish and Maintain effective working relationships with peer groups and key internal stakeholders
- Maintain efficient Operation and Maintenance of all Network elements including their associated environmental systems and cabling
- Be on call and available to perform level 1 & 2 support of Telstra’s Networks, Infrastructure, products and customer services

**Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following**:

- Knowledge of Telecoms networks and supplier capabilities
- Practical understanding of cabling standards and practices
- Ability to multi-task different projects and be a self-starter.
- Field Services Experience
- Ability to multi-task different projects and be a self-starter.
- Basic understanding of IT systems.
- Good interpersonal skills.
- Good problem solving & data analytics skills

**Our perks & benefits**:

- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
- 16 weeks paid parental leave for primary and secondary carers.
- Professional development program.
- An epic (free) Telstra mobile phone plan.
- Laptop/Device allowance renewed every 3 years.
- Purchased Annual Leave scheme.
- Discounted Telstra products and services.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.

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