Current jobs related to Customer Operations Specialist - Fortitude Valley - Storman AUS

  • Facilities Operations Specialist

    2 weeks ago

    Fortitude Valley, Queensland, Australia beBeeFacilities Full time $62,000 - $92,000

    Facilities Operations SpecialistJob Summary:We are seeking a highly organized and adaptable Facilities Operations Specialist to join our expanding team. This newly created position is full-time, where you'll be part of a large facilities service team ensuring operational excellence across a busy and dynamic workplace.The role will suit someone who is...

  • Customer Support Specialist

    2 weeks ago

    Fortitude Valley, Queensland, Australia beBeeSupport Full time $86,000 - $123,456

    Customer Support SpecialistJob Summary: We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer service and support to our clients.Main Responsibilities:

  • Customer Success Specialist

    1 week ago

    Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About Us** Global Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce. Comprising of...

  • Customer Success Specialist

    1 week ago

    Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Lead High Voltage Specialist

    6 days ago

    Fortitude Valley, Australia Service Stream Full time

    Primary LocationQLD - Fortitude Valley - Kingsgate - Job Description SummaryAn exciting opportunity has arisen for a High Voltage Electrical Specialist to join Service Stream in our Brisbane office - About the Role Service Stream’s Utilities division are currently seeking a High Voltage Electrical Specialist to join our growing company. The High Voltage...

  • Customer Support Specialist

    1 week ago

    Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About Us** Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business...

  • Healthcare Financial Operations Specialist

    1 week ago

    Fortitude Valley, Queensland, Australia beBeeBilling Full time $68,279 - $99,634

    Healthcare Finance Specialist RoleThis role involves key responsibilities including processing billing schedules, inpatient accounts and related documentation in accordance with legislative and departmental requirements.Billing and financial management is a core aspect of this position ensuring accurate and timely payments from health funds, Medicare, and...

  • Customer Service Analyst

    6 days ago

    Fortitude Valley, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **ICT Project Manager****: - Location Brisbane - Employment Type Contract - Custom Text18 Competitive hourly rate on offer - Custom Text19 Flexible work arrangements - Custom Text20 Long term contract - Custom Text21 Central location - Custom Text22 Executive / Management - See All Jobs **Security Specialist****: - Employment Type...

  • Data & Analytics Specialist

    3 hours ago

    Fortitude Valley, Australia Urban Utilities Full time

    **There’s No Us Without U. Care with Us, for Today and Tomorrow** There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and...

  • Data & Analytics Specialist

    2 hours ago

    Fortitude Valley, Australia Urban Utilities Full time

    Permanent Full Time, 38hr week - Generous Salary & Salary Packaging options, including novated leases - Location: Fortitude Valley with hybrid and flexible working arrangements **There’s No Us Without U. Care with Us, for Today and Tomorrow** There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our...

Customer Operations Specialist

3 weeks ago

Fortitude Valley, Australia Storman AUS Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**ABOUT US**

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at **Global Payments we**deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

**Storman** is a leading provider of self storage management software. Established over 30 years ago in New Zealand and now servicing customers across the globe - Storman offers powerful cloud based tools to streamline operations, manage customers, and process payments-delivering an all-in-one solution that drives efficiency and business growth. Storman helps storage businesses run smarter every day by reducing admin and allowing Storage facility operators to manage their facilities anywhere, anytime - on any device.

**ABOUT THE ROLE**

We’re on the lookout for a **Customer Operations Specialist - Customer Journey** to help us reimagine and optimise the way our customers engage with our platform—from first contact to long-term success.

In this pivotal role, you'll analyse, map, and improve each step of the customer lifecycle, collaborating across teams to design and deliver content, processes, and touchpoints that keep customers supported, engaged, and empowered.

**What You’ll Do**:

- Map and document the end-to-end customer journey from sales and onboarding to adoption and support;
- Identify key touchpoints, friction points, and opportunities for a smoother experience;
- Work closely with Sales, Marketing, Product, and Support to understand customer needs;
- Use data to track journey effectiveness, spot gaps, and suggest improvements;
- Recommend and support process enhancements that align with customer expectations;
- Ensure everything you create aligns with brand tone, product positioning, and accessibility standards.

**SALARY**
- The salary range for this role is $80, 000 per annum plus super
- Please note this is a 6 month fixed term contract

**ABOUT YOU**

We’re looking for a teammate who will stand by our values:

- Passion; Care; Accountability; Excellence; and Ingenuity and bring them to life. A brand ambassador who collaborates, partners and stands with us.
- Experience in Customer Operations, Customer Success, CX Design, or a similar role (SaaS background preferred);
- Strong ability to map, analyse, and improve complex customer journeys;
- Excellent communicator, able to turn insights into clear, customer-friendly content;
- Hands-on experience with HubSpot automations, including workflows and sequences, is a strong plus;
- Data-driven mindset with a working knowledge of lifecycle metrics and segmentation;
- Organised, collaborative, and passionate about continuous improvement.

**OUR BENEFITS**

**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.

**READY TO APPLY?**
- We respectfully ask that no recruiters contact us with regards to this role._
- #LI-HYBRID_