Noc Technical Support Officer

2 days ago

Burwood East, Australia Peoplebank Full time

Location:
- Burwood East- Job Type:
- Contract- Posted:
- about 2 hours ago- Contact:
- Arriane Mendoza- Discipline:
- General IT
- Reference:
- 260571**About the Company**

Our client, a multinational telecommunications company is looking for a part-time NOC Technical Support Officer

**About the role**

The NOC Technical Support Operator should strive to maintain the highest level of service for all customers; assuring the appropriate and timely notification of network and maintenance statuses.
You will be joining a team of Technical Support Specialists serving all relevant customer accounts. This role is required to develop strong relationships with the customer and all other supporting departments.
Additionally, the NOC Technical Support Operator is also required to perform some administrative tasks that help drive day to day performance.

**Responsibilities**
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
- Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
- Acting as the first point of contact for any Network/Subscriber related problems between NOC and its partners.
- Develop good customer relationships through excellent customer service

**Skills and experience**
- Helpdesk Operator Experience
- Good communication skills (written and verbal), driven, customer focused, team player, take ownership.
- Australian Certificate of Education or equivalent
- Basic networking knowledge

**It will also be beneficial (not mandatory) if you have**:

- 12 months in a technical helpdesk operator's role
- Radio / Transmission / Paging Network Experience/IP Networking
- University - Computer/ Engineering Studies
- ITIL Training/ foundations
- Successful applicants will be required to pass a police security clearance_
- Ability to travel on regular basis, often on short notice_

If you are seeking the next step in your career, please APPLY NOW
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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