Supplier Performance and Assurance Specialist

**Supplier Performance and Assurance Specialist**(**Job Number**:2400019V**)**

**Description**

**About the role**

As the Supplier Performance and Assurance Specialist, you will oversee supplier performance and governance within the Property Assessing and Repair Department. You'll work closely with the Property and Niche Claims Operations teams to ensure adherence to processes and standards. Your influence will drive performance objectives related to cost, quality, and supplier management, contributing to the successful delivery of RACQ's goals.

**Key Responsibilities**:

- Monitor and evaluate supplier performance to ensure adherence to established standards and processes.
- Provide expert guidance on governance and ensure compliance with internal policies and procedures.
- Support Property Assessing and Repair functions by ensuring effective implementation of processes and procedures.
- Drive improvements in cost, quality, and supplier management to exceed member expectations.
- Build and maintain strong relationships with internal and external stakeholders to support collaborative success.
- Conduct audits, generate detailed reports, and analyse data to inform decision-making.

**About you**

In this role, you'll be pivotal in ensuring our suppliers meet and exceed the high standards expected by our members, while supporting our broader objectives. You will be a proactive professional with a passion for supplier performance management and a desire to excel in a collaborative environment.
- A university degree or TAFE qualification in Procurement, Business, Finance, Supply Chain Management, or a similar field is advantageous.
- Alternatively, strong qualifications in Building Trade, Construction Management, Quantity Surveying, or a related trade are also suitable.

**Experience**:

- 3-5 years of relevant experience in supplier performance management, assessing, insurance claims or a related field.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Solid understanding of financial and commercial processes, with strong commercial acumen.
- Experience in quantifying loss and understanding repair practices and procedures.
- Strong analytical skills with meticulous attention to detail, capable of conducting audits and generating accurate reports.
- Strong problem-solving and decision-making abilities, with a knack for navigating complex situations.
- Effective time, task, and priority management skills, capable of managing multiple responsibilities.
- Excellent customer service skills, with a professional approach to handling difficult clients.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to