Chief of Staff

**About TikTok**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, Tokyo and now Sydney.

**About the Team**:
The TikTok Australia team drives all things content, culture and creativity for the platform across Australia and New Zealand. We look after everything from our content creators and the communities that exist, to content programming and harnessing the next hot trends, to working with our music community and local artists on the platform. This role will also support many of our cross functional teams including communications, public policy and marketing, to help drive our platform to be the creative and joy-inspiring world our users love.

**Your Role**:
As the Chief of Staff - PMO (Project Management Office) for TikTok Australia & New Zealand, you'll be the key person planning and driving projects for our business operations function. You'll be an invaluable resource for the team, doing everything from driving strategic planning initiatives & helping to navigate TikTok's impressive growth to taking ownership of the calendar for our team, coordinating meetings and travel arrangements, and organising innovative, impactful projects. This is the role for you if you are passionate about cross-functional project management, tracking metrics for success and organising important information. You will be expected to work with mínimal guidance, take action on urgent priorities, and act with a high level of discretion when handling confidential information.

**Responsibilities**:
Strategy & Planning
- Lead/co-lead strategic planning initiatives, business review sessions
- Planning, organising, and coordinating with business leaders on crafting agenda, consolidating content, facilitating meetings and follow-up action items.
- Support the scheduling and action plans of Australia & NZ strategic business and partner reviews (e.g. bi-monthly Business Reviews.)
- Coordinate with teams to prepare slide decks and other major presentations/events.
- Proactively identify issues, areas of enhancements which provides value added insights and lead/implement strategic initiatives.
- Admin support for Australia & NZ team.

Operations Management
- Support and represent cross-functional engagement by creating reports, communications decks and by proactively sharing and presenting Ops metrics with the wider business.
- Manage Operations Management Projects (e.g. Regional office real estate requirements)
- Host and drive Operation Performance Metrics in Weekly Business Reviews.
- Advise, coordinate and track Global Operations Management team bi-monthly OKRs.
- Serve as liaison between leaders, staff, and cross functional stakeholders regarding company projects, planning, and meetings
- Coordinating team travel and expense management
- 5+ years of experience, including 3+ in a fast-paced technology company.
- Tertiary qualifications in business, commerce, management or similar
- Highly organised, strong problem solving skills, confident and self motivated individual that is equally comfortable supporting junior team members and communicating with c-suite staff.
- Strategic thinker with experience identifying and leading programs to improve business performance.
- Experience building relationships with cross-functional teams and delivering impact through communication
- Project experience in a data driven decision making environment.
- Able to think analytically, and have experience in deciphering data and metrics to track success
- Respect for and desire to learn from other cultures.

Bonus if you have...
- Experience in roles such as Chief of Staff, Program Management/PMO, Business Operations, Business Strategy
- Internet/UGC platform domain expertise
- Experience in building a project from start to finish is preferred
- Experience in budget management
- Ability to remain calm under pressure and navigate a fast paced and ambiguous environment
- Experience in a global, highly matrixed organisation

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.