Event Support Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity

**As the Event Support Officer, you will**:

- be responsible for working with the Events team to organise events and provide an administrative support service that will assist the team to drive sales and grow business profitability whilst maximising the commercial use of the Robina event centre
- leverage the sustainability aspects of the campus as a point of difference to build the campus reputation and attract commercial business to the Robina event centre.

The role will be located at the brand new TAFE Queensland Gold Coast Robina campus. Leading the way as a sustainable vocational institution in Australia, our Robina campus ensures that sustainability is embedded into every aspect of campus operations including campus design, course curriculum and student life.
The Robina campus is not just a place of learning for our students, but a place for the community to come together. Students will practise their new-found skills, connecting with the local community at our live training facilities including Fitness Centre, Rooftop Restaurant, Coffee Shop and Conference and Banquet Centre.
The position reports to the Sales and Event Coordinator.
This is a Permanent, Full-Time opportunity, unless otherwise determined.
Key Responsibilities
You will have responsibility for the following activities and key tasks:

- Provide quality and timely administrative and operational support to the Events team to contribute to the successful delivery of events.
- Assist the Events team to manage the coordination of all internal and external events from initial concept to after event follow up.
- Assist in developing positive working relationships with clients, key stakeholders, patrons and suppliers.
- Participate in event planning, briefing and debriefing meetings
- Provide assistance in preparing and distributing event documentation to clients to ensure their needs and expectations for the event are accurately represented
- Provide a range of administrative services utilising various software packages including word processing, spread sheeting to maintain accurate data in the events management systems and databases
- Carry out tasks of a financial nature including the preparation of costing of event orders for review by the Events team prior to distribution to client
- Assist in the preparation of weekly and monthly reports for review by the region's management team
- Coordinate, and where necessary, host prospective clients for site visits
- Liaise with internal departments to assist the events team to successfully facilitate and coordinate all elements of an event
- Liaise with suppliers, including but not limited to theming & staging, AV and entertainment based on event requirements.
- Model and actively promote an ethical and safe work environment that supports a best practice regarding health, safety, wellness and sustainability.

How you will be assessed
Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:
1. Demonstrated ability to coordinate and prioritise the delivery of an effective administrative service in an environment of strict and competing deadlines with a focus on quality client service.
2. Well-developed communication and interpersonal skills including the ability to effectively liaise consult and negotiate with a broad range of clients and work both independently and within a team.
3. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing work environment.
4. Well-developed knowledge of and skill in the utilisation of a variety of software packages and of computerised management information systems.
Highly Desirable Requirements
- Minimum 3 years recent event administration experience.
- Experience using iVvy Event Management software
- Understanding of the United Nations Sustainable Development Goals and the ability to adapt sustainable practices into all aspects of the role.

How to apply
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in resp