Security Control Room Operator

**ACESGroup; Where People, Safety, and Technology Connect.**

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

**About the Role**

As a **Control Room Operator in an event-based environment**, you’ll play a critical role in maintaining safety and coordination across large-scale, fast-moving venues. You will:

- Monitor live operations using CCTV and integrated security systems during events, ensuring compliance with SOPs.
- Respond to alarms and incidents swiftly and professionally, escalating where appropriate.
- Support emergency response coordination, relaying accurate information to ground teams and stakeholders.
- Control access to restricted zones, ensuring only authorised personnel are granted entry.
- Log incidents and reports with precision, capturing essential details and ensuring accountability.
- Maintain operational readiness by checking and managing essential equipment and systems.
- Provide high-quality security services in accordance with client requirements and internal standards.
- Operate and utilise ACESGroup’s technology platforms to support site safety and reporting.
- Maintain accurate records and complete reports through digital systems.
- Collaborate with team members and management to enhance operational efficiency.

This is a high-responsibility position suited to someone who thrives in high-pressure situations, works well within clearly defined procedures, and understands the unique demands of public-facing events.

**Essential Criteria**
- Hold a current NSW 1A Security Licence (minimum 12 months).
- Have **previous Event Control Room Operator (CRO) experience** - this is essential.
- Are confident operating in a **fast-paced, live-event environment**, guided by SOPs and real-time updates.
- Communicate clearly, stay composed under pressure, and work effectively in a team.
- Are flexible and committed to working a **24/7 rotating roster**, including nights, weekends, and public events.
- Responsible Service of Alcohol (RSA) Competency Card (current)
- First Aid and CPR (current)
- Customer service experience
- Superior communication skills (written and verbal)
- Exceptional personal presentation
- Reliability and punctuality
- Ability to work on a 24/7 rotating roster
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
- Full NSW Driver Licence
- Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
- White Card (or willing to obtain)
- Fire Warden + Chief Warden (or willing to obtain)

**What ACESGroup Has to Offer**
- Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
- Work at Sydney’s most iconic and high-profile locations
- Paid breaks
- Uniform provided
- Ongoing career development and clear pathways for progression
- Training and upskilling through our internal RTO
- Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
- Convenient sites and transport access
- Be part of a team developing security technology such as vision analytics for safety
- A growing national company with diverse opportunities across events, venues, and critical infrastructure
- Attractive employment conditions
- Gain experience using ai for efficient risk management reporting and research.

**About Us**

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and str