Claims Service Specialist

2 weeks ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:
ELMO-00001231

Work type:
Contractor Full Time (CF), Full Time Permanent (F)

**Location**:
Melbourne (CBD)

Categories:
Claims

**Location**: Melbourne

**Term**: Full Time opportunity, **6-month contract**

**Who are we?**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

**The role**:
Guild Insurance is seeking a dedicated and experienced **Claims Service Specialist** with a strong background in commercial property claims or lodgement to join our Melbourne team on a 6-month contract.

This is a fantastic opportunity to bring your expertise to a values-driven organisation that puts customers first. You’ll be the initial contact for new claims and play a key role in setting the strategy and ensuring a smooth claims journey.

**Key responsibilities**:

- Receive and triage new commercial Property claims, ensuring accurate data capture
- Set customer expectations and appoint service providers in line with guidelines
- Manage a portfolio of low complexity claims with a focus on financial and customer outcomes
- Maintain compliance with regulatory standards and contribute to continuous improvement

**Essential experience**:

- Commercial property claims or lodgement experience is a must
- Experience using ClaimsCenter (highly desirable)
- Proven ability to deliver exceptional customer service with strong relationship management and communication skills
- Demonstrated analytical thinking and attention to detail, with high computer literacy and organisational capability
- Empathetic and culturally aware, with the ability to support diverse customer needs and work effectively in a team environment
- Strong communication, analytical, and organisational skills

**What we offer?**
- Hybrid working arrangement (2 days in office & 3 days from home)
- A role that will provide you depth and breadth of experience you just can’t get in bigger organisations. You’ll be highly visible and so will the work you do as a leader
- Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
- Wellbeing initiatives, learning opportunities and purpose led businesses

**Our employee experience**:
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

**Advertised**: 20 Aug 2025 AUS Eastern Standard Time
**Applications close**: 07 Sep 2025 AUS Eastern Standard Time

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