Pet Insurance Claims Specialist

5 days ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:
ELMO-00001240

Work type:
Contractor Full Time (CF), Full Time Permanent (F)

**Location**:
Melbourne (CBD)

Categories:
Claims

**Pet Insurance Claims Specialist**:
Melbourne | Hybrid Work | 6-Month Contract

***:
**About Guild Insurance**:
Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 140 industry partnerships and 80,000 customers nationwide, we offer insurance our clients can truly depend on.

***:
**How we'll thrive together**:
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

***:
**Your New Role**:
As a Pet Insurance Claims Specialist, you’ll be the reassuring voice our customers hear when they need us most. With empathy and professionalism, you’ll guide them through the claims process, ensuring clarity, compassion and confidence at every step.

You’ll:

- Manage your own portfolio of pet insurance claims with a proactive, customer-first mindset
- Maintain a strong financial lens while upholding our claims guidelines and service standards
- Support your team with training, mentoring and workload sharing when needed
- Build collaborative relationships across internal teams to deliver seamless service

**About You**:
You are purpose-driven, detail-oriented and thrive in a fast-paced, people-focused environment. You might be:

- A veterinary nurse or clinic administrator ready to pivot into a new challenge
- An experienced claims professional with a passion for delivering great outcomes

You’re known for your:

- Strong communication and relationship-building skills
- Ability to juggle multiple priorities with care and precision
- Financial awareness and proactive problem-solving
- Team spirit and ability to work independently

**What We Offer**:

- Hybrid working: 2 days in-office, 3 days remote
- Exclusive staff discounts with leading retailers
- Employee Assistance Program with innovative wellbeing support
- Health & wellbeing initiatives to help you thrive

**Next Steps**:
If you’re looking for a role where your work truly matters - and where your growth is supported - start a conversation with us today.

**Advertised**: 17 Sep 2025 AUS Eastern Standard Time
**Applications close**: 30 Sep 2025 AUS Eastern Standard Time

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