IT Support Officer

2 days ago

West Perth, Australia Early Start Australia Full time

**Early Start Australia is a national organisation - our clinics offer you the small practice feel with big corporate support. We have friendly and well-organised IT team to support our therapists to get on with what is most important to them.**

**The Role**

As an IT Support Officer, you will be responsible for providing 1st and 2nd level support to our staff with a focus on Microsoft 365 administration and support. You will be required to work with internal stakeholders to translate non-technical requirements into technical ones and be an IT resource on nominated projects.

**In this role you will**:

- Provide 1st and 2nd level IT support
- Be responsible for onboarding and offboard of staff.
- Assist with new staff inductions.
- Development and maintenance of user guides and training videos
- Be responsible for BYOD management and device setup using Microsoft Endpoint Manager
- Respond to security incidents

**Skills you’ll bring**

You have a passion for customer service and an ability to engage with people from all levels and backgrounds. You enjoy problem-solving and can interpret technical jargon so that the end-user understands what’s going on. You will have a thirst for knowledge, with a desire to learn enterprise IT practices. You also have:

- 3 - 4 years’ experience in a 1st and 2nd level IT helpdesk role
- Experience in system administration of Microsoft 365 including Exchange Online, SharePoint and Teams
- Previous demonstrated experience working within a pure cloud, Azure AD based environment.
- Experience in support of Microsoft Defender for Endpoints and Office 365
- Ability to work within an ITIL based system demonstrating excellent organisational skills with the ability to effectively prioritize workload.
- Relevant qualifications in Microsoft certifications in Microsoft 365 Administration and its associated products is desirable.

**What's in it for you?**

Early Start Australia is a national organisation - our clinics offer you the small practice feel with big corporate support that can provide job security at a time of significant growth, and access to some of the best brains across Australia. You will be part of a corporate team who not only value the support you provide but will also provide you with a supportive work environment, continued learning advancement and career opportunities which are mutually beneficial.

In addition to a competitive salary with performance incentives, you will have access to an individual professional development budget, paid professional development leave, our Mental Health and Wellbeing Program, paid parental leave and a discount marketplace with hundreds of products at reduced prices from groceries to movie tickets.

**About Us**

**Ready to Join?**

For a confidential discussion, please call **Thisuri **on** 0419 471 730

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