Relationship Manager Vic

**Date**:1 Oct 2025

**Location**: Melbourne, Victoria, AU, 3004

**Company**:Healius

**Job reference**: #17967

**Brand**:Lumus Imaging

**Location**: Melbourne

**Work type**: Full Time (Permanent)

**Are you a people-focused professional with a passion for healthcare and business growth**?**

**Lumus Imaging Victoria is looking for positive and proactive healthcare professional join our Victorian team to build strong partnerships with referring clinicians and drive the growth of our radiology services.**

**If you’re a natural communicator with a positive attitude, professional presentation, and a passion for delivering exceptional service, this is your opportunity to make a meaningful impact in a purpose-driven organisation.**

**About us**

Lumus Imaging is a leading Australian provider of diagnostic imaging services, offering high-quality, accessible care across a national network of community-based clinics and hospitals. With cutting-edge technology and a patient-first approach, Lumus Imaging supports millions of Australians every year across 150 sites nationally.

**About The role**

**_ Relationship Manager - Lumus Imaging_**

At Lumus Imaging, the Relationship Manager plays a pivotal role in driving the growth and reputation of the diagnostic radiology services provided by Lumus Imaging through fostering strong, strategic partnerships with referring clinicians, healthcare providers, and medical practices.

The Relationship Manager acts as the key liaison between the Lumus Radiology and our referrer network, ensuring seamless communication, service excellence, and mutual value creation.

**Key Responsibilities**
- **_Referrer Engagement & Retention_**: Build and maintain trusted relationships with GPs, specialists, and allied health professionals to understand their needs and ensure satisfaction with radiology services.
- **_Business Development_**: Identify and pursue new referral opportunities, expand market presence, and support strategic initiatives to grow patient volumes.
- **_Service Improvement_**: Gather feedback from referrers to inform operational enhancements, streamline referral pathways, and improve turnaround times and reporting quality.
- **_Education & Support_**: Provide referrers with up-to-date information on imaging modalities, new technologies, and clinical protocols, including hosting CPD events and training sessions.
- **_Marketing & Promotion_**: Collaborate with internal teams to develop targeted campaigns, promotional materials, and digital content that highlight service offerings and innovations.
- **_Data Analysis & Reporting_**: Monitor referral trends, prepare performance reports, and use insights to guide strategic decisions and relationship strategies.
- **_CRM Management_**: Maintain and update the CRM
- **_Cross-functional Collaboration_**: Work closely with radiologists, administrative staff, and executive leadership to align business strategic goals with clinical excellence.
- **_Territory Planning & Revenue Delivery_**: Plan and execute strategies to grow referrals and meet revenue targets within assigned regions.
- **Market Intelligence & Competitor Analysis**: Conduct ongoing analysis of market trends, competitor activity, pricing, and referral patterns to identify opportunities, mitigate risks, and inform strategic decision-making.
- **_Educational & Marketing Initiatives_**: Collaborate in the design and delivery of educational events, CPD programs, and marketing materials tailored to healthcare professionals. Ensure content is clinically relevant and supports referrer engagement.
- **_Professional Development & Training_**: Actively participate in internal training programs and continuous learning initiatives to maintain up-to-date knowledge of radiology services, technologies, and industry best practices.

**Role Competencies - Essential**
- Enjoy people and building relationships.
- Team player with a can-do attitude.
- Understanding of radiology services and referral pathways.
- Excellent interpersonal and communication skills.
- Ability to analyse data and market trends to inform strategy.
- Strong organisational and time management skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work independently and collaboratively across teams.
- Current driver’s licence and willingness to travel.

**Role Competencies - Desirable**
- Proven experience in relationship management, business development, healthcare liaison roles or customer service within the healthcare industry
- Tertiary qualification in Health Sciences, Business, Marketing, or a related field.
- Experience in medical imaging, healthcare sales, or clinical liaison roles.
- Familiarity with CPD event planning and healthcare marketing.
- Knowledge of local healthcare networks and referral behaviours.

**Benefits and Wellbeing**

As part of working for Lumus Imaging, you will have access to a range of benefits including:

- **Benefits platform** - Reduce the impact of the