Customer Service

5 days ago

Melbourne, Australia Pace (VIC) Pty Ltd Full time

Hybrid working model
- Long term growth opportunity
- $70k - $90k + super D.O.E

Pace Vic is the long standing exclusive recruitment partner of a market leading trading company based in Melbourne's eastern suburbs. As a leader in their field, this organisation has built upon trust and forming long-term win-win partnerships throughout the dairy and meat industries and are now very excited to be expanding their tight-knit, committed team. This organisation is an experienced, globally expanding business who values professionalism, adaptability and holds workplace culture and adherence to company values as their top priorities.

**The Role**:
This role is responsible for the coordination of customer service activities, as well as managing inventory levels, coordinating imports, as well as overseeing domestic logistics. The role is a primary customer contact for operations and order execution matters.

**Key Responsibilities**:

- Manage inventory levels to ensure efficient supply chain operations and product availability.
- Coordinate the import of products from international markets, including preparing necessary documentation and liaising with customs brokers and freight forwarders.
- Ensure POD process is in line with company’s process and risk mitigation objectives.
- Coordinate warehouse dispatch activities to ensure high service level and company data accuracy.
- Receive, process, arrange and confirm domestic delivery orders as received from the Trading team.
- Liaising with logistics suppliers (warehouses, transport companies etc) to ensure pick-ups, deliveries and loading deadlines are met for all domestic deliveries.
- Assist management, traders and finance with enquiries on the status of any document, delivery, invoice or other matter relating to domestic and distribution business.
- Be the primary customer service point of contact for designated customers.

**About you**:

- Minimum 3 years in a supply chain, logistics or customer service role.
- Proven experience in inventory management and supply chain coordination, with a focus on imports.
- Strong understanding of import logistics, including customs regulations, documentation, and clearance procedures.
- Exceptional customer service skills, with the ability to build and maintain strong relationships with clients.
- Experience in dairy and/or meat industry is desirable but not essential.
- Proficient with MS office and intermediate excel skills.
- Meticulous attention to detail
- Can-do attitude with Strong organisational skills

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