Customer Service Officer

Join us and experience Bunnings from the other side of the counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:

The Commercial Services Team are expanding across Australia to provide greater support to our Account Managed customers both locally and nationally. As a Customer Service Officer in our new look Commercial Services Team, you will support your local Account Managers in delivering Best Experience through customer support, in depth quoting and order management whilst utilising the latest technologies and tools at your disposal.

This CSO role operates Monday to Friday role and will report directly to your Workflow Coordinator in your states support office. As a CSO in the CST you will be close to the action in your local store 3 days a week with the ability to work from home for the remaining two days. You will be provided a work laptop to complete your duties in-store and from home.

This unique opportunity will also provide you the opportunity to focus solely on Account Managed customers whilst remaining connected to your community and region as we require your local knowledge. In this role you will get the opportunity to process complex requests such as Windows, Beaumont Tiles, Supply & Instal, BuildXact connections, Landscape quoting and complex Trade Assist quoting.

If you are an exceptional problem solver with a passion for Commercial, Quoting and providing Best Experience then apply today to be part of our rapidly growing CST Team. With multiple opportunities available across the country ensure you apply to your relevant region. This application covers team members looking to work in:

East Region 1 - Taree, Forster, Wallsend, Bennetts Green, Heatherbrae, Glendale, Maitland, Singleton, Port Stephens, Cessnock, Kotara

What's involved:

• Be the point of contact for Account Managed Customers in your local area.
• Work closely alongside Account Managers with liaising with Trade & Category Specialist, Trade Centres, Trade Assist and various store teams.
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
• Identify performance issues and coach team members
• Meet key performance indicators including all process and procedures

You'll need:

• Building / Construction knowledge
• Strong Admin Skills with attention to detail
• Resilient with the ability to problem solve
• To be customer-focused; responsive to customer needs.
• A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction.
• Strong planning & organising skills
• Experience quoting via COS advantageous

You'll be part of a workplace where you'll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don't necessarily nail every single point in the job description, please still apply. Contact us at and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you're ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.