Customer Service Officer

4 days ago

Sydney, Australia BOC Limited Australia Full time

BOC Limited Australia

**Customer Service Officer**

Sydney (NSW), Australia | req11324

**What you will enjoy doing**
- In this role you will support one of BOC’s most complex customer portfolios, the major customer base, across Australia and New Zealand
- You will utilize your in-depth knowledge of the BOC Order to Cash process to manage EDI related tasks, addressing issues that stem from pricing, orders, deliveries, and invoicing errors
- You shall work closely with customers, major account executives and account owners to ensure root causes of errors causing EDI failures are resolved to ensure orders are processed through to invoicing seamlessly
- Resolve customer enquiries by clarifying their requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

**What makes you great**
- You possess understanding of the special mixture process and special gases supply chain
- You possess advanced verbal, written communication and problem-solving skills
- Knowledge of SalesForce, SAP, Microsoft Office 365
- Strong influencing and time management skills with the ability to manage own tasks ensuring they are completed to a high standard inside agreed timeframes is required
- 1+ years customer service experience required

**Why you will love working with us**

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure - while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

**What we offer you**

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

**In order to apply, you must have full work rights in Australia.**

BOC South Pacific acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

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