Service Scheduler

4 days ago

Belmont, Australia BaptistCare Full time

**Permanent Full-Time position**:

- **$36.00 per hour + Super**:

- **Access to salary packaging (up to $18,550 tax-free) for all eligible employees**

Do you have a flair for problem solving? Do you have strong attention to detail and thrive on multitasking?

**Role Overview**:
As a Service Scheduler, you will play a pivotal role in ensuring our clients receive the highest quality care tailored to their unique needs. Working closely with our Care Facilitators and care workers, you will be responsible for coordinating schedules, maintaining service consistency, and fostering exceptional customer service experiences.

**Key Responsibilities**:

- Deliver exceptional customer service by treating clients with respect, compassion, and cultural sensitivity.
- Schedule and organise Care Partner rosters to effectively meet customer needs while adhering to Baptistcare Enterprise Agreement requirements.
- Maintain data integrity and documentation in accordance with legislative and organisational standards.
- Promote a safe work environment by following Work, Health, and Safety policies and procedures.

**Skills, Attributes, Experience, and Qualifications**:

- Essential:_
- Minimum one year of experience in aged care or similar environment.
- Proven experience in allocation and scheduling of services.
- Excellent customer service and relationship management skills.
- Ability to work independently and collaboratively in a team.
- Strong decision-making and organisational abilities.
- Exceptional written and verbal communication skills.
- Desirable:_
- Experience with customer databases.
- Knowledge of Home Care programs.

**About Us**

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

**To support your wellbeing and career growth, BaptistCare offers**:

- Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card
- Supportive, positive team environment
- Access to family friendly benefits like our counselling support and wellness programs
- BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list, ranking tenth in the Government, Education and Not for Profit list, from over 750 nominated organisations across Australia and New Zealand.

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