Capability Coach

1 day ago

Sydney, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. In our Wealth and Personal Banking (WPB) Business we are investing in long term growth including investing in the capability of our people and helping them reach their potential. We are transforming how we serve our customers, making it easy for them to bank with us.

This role will see you finding new opportunities, ideating on how to improve our training and people capability program and building and delivering transformational change. You will partner with our Branches, Contact Centre and Virtual teams and key stakeholders across, Product, Risk, Compliance and Learning & Development and to develop local solutions and drive this transformation.

**Responsibilities**:

- Collaborate with the leadership team to create a culture of continuous learning and growth across front line roles
- Use data and insights from across the channels business to support the uplift of capability across Channels
- Carry out coaching of frontline staff
- Design and oversee updates to learning material that enable the transfer of the required skills knowledge and behaviours to existing and new employees with a view to embedding ongoing and continual improvement in capability
- Working closely with both 1st and 2nd line credit underwriting teams to identify and close any knowledge gaps across the ERM and PRM cohorts
- Record evidence of coaching/training and measure the effectiveness of it
Requirements

**Requirements**:

- Workplace Trainer and Assessor Certificate IV and or other related formal qualification on Adult education and learning principles desirable
- Experience of working with teams that are geographically dispersed
- Experience of providing consultative advice to business stakeholders
- A self-starter with strong leadership skills, resilient and tenacious with focus on execution and delivery.
- Strong influencing, negotiating and stakeholder management skills along with excellent written and verbal communication
- Superior organisational skills with the ability to effectively prioritise and meet critical deadlines
- Experience in coordinating / managing training projects.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

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