Capability and Technical Specialist

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**The Opportunity**

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all

With significant expansion across our business, we are seeking a Capability & Technical Specialist to support our Self Insurance business. Reporting to the Branch Manager, you will be aligned with our claims teams for coaching, development and capability improvement activities.

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

This position will be offered on a permanent full-time basis with a flexible hybrid working approach either based in Sydney or Melbourne.

**Responsibilities**:
**In this role, you will**:

- Provide on the-job technical and operational training and coaching for new staff or transferred staff
- Work closely with the Team Manager to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
- Stay abreast of regulatory and legislative changes
- Maintain a high level of Technical knowledge and be a go-to for technical support for Case Managers and Clients.
- Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
- Support the business unit in relation to championing and implementing changes
- In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
- Ensure that Processes and Procedures are updated and communicated accordingly
- Undertake monthly independent Quality Assurance to ensure quality standards are achieved

Qualifications:
**We are looking for enthusiastic, compassionate and customer-centric individuals who have**:

- Significant experience in Workers Compensation case management. Previous experience in a technical or specialist advisory role would be highly regarded
- A strong knowledge of relevant NSW/VIC workers compensation legislation and frameworks
- A strong knowledge of technical skills or experience in complex claims
- Exceptional time management and organisational skills
- Excellent attention to detail
- Highly developed communication skills, with the ability to coach and engage at all levels of organisation
- A strong sense of team and collaboration
- A resilient attitude

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To apply**:
**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical o