IT Manager

About Us

Strait Link has a proud history of being a vital link between Tasmania and the world, providing daily sea freight services between Port Burnie in Tasmania and the Port of Melbourne in Victoria. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.

About the role

Strait Link is a leading shipping company operating in the logistics industry, specialising in providing efficient and reliable transportation solutions.

Primary Duties & Responsibilities

As the IT Manager, your primary responsibilities will include:
- Collaborating with the business to understand and prioritise service requests and requirements, both for regular operations and projects.- Maintaining strong contract and vendor management processes with third party support vendors.- Serving as the liaison between the business and third-party service providers, providing point of escalation when necessary- Familiarising yourself with the scope of work and services provided by vendors.- Ensuring the availability of necessary resources (people, systems and financial) for project delivery.- Managing vendor service levels to ensure consistent delivery according to agreed performance standards.- Working with stakeholders to consider customer impact during project delivery.- Identifying opportunities for continuous improvement to increase operational efficiency.- Engaging with all business units in the shipping division to ensure technology is meeting their requirements.- Developing, implementing, and managing support processes and policies.- Maintaining support documentation as appropriate.-
- Overseeing and measuring KPIs to monitor and challenge vendor performance, identifying areas for improvement.-
About you

To be considered for the IT Manager position, you should possess the following qualifications and skills:
- Broad experience base in managing technology outcomes, contract and vendor management and change programs.- Solid understanding of ITSM & Cyber Security principles and best practices.- Strong technology capability and understanding to oversee and manage activities performed by service providers.-
- Ability to provide day-to-day support and address business challenges.-
- Strong leadership and communication skills to engage with stakeholders across the business.- Proven track record in identifying continuous improvement opportunities and implementing operational efficiencies.- Previous experience in IT service level management and contract management.- Proficiency in project management methodologies and tools.- Familiarity with IT infrastructure, including network management and virtualised computing environments.

Education and Experience- Bachelor’s degree in information technology or a related field (or equivalent work experience).- Minimum of 5 years of experience in IT management roles, with a focus on service delivery and vendor management.

Why Strait Link- Competitive salary package- Opportunities for professional growth- Supportive work environment- Strait Link offers all employees well-being and mental health services- Uncompromising dedication to the safety of all our employees

Additional Information

Everyday our people; on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.

We’re always looking for talented people to join our inclusive, local community minded and enterprising workforce.

Tasmania is a resourceful, innovative and abundant exporter inspired by its home-grown ingenuity. Strait Link shares the same mindset providing an agile, reliable and dedicated service to help our customers thrive and grow their businesses. Our dedication to being the supplier of choice for Bass Strait port to port services is demonstrated in our investment in people, local port infrastructure, and vessel upgrades over the years.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

There has never been a better or more exciting time to join the team at Strait Link Shipping

To find out more about us, visit

Careers - Strait Link

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check