Service Delivery Manager

3 days ago

Melbourne, Victoria, Australia Kinetic IT Full time

Join to apply for the Service Delivery Manager role at Kinetic IT

13 hours ago Be among the first 25 applicants

Join to apply for the Service Delivery Manager role at Kinetic IT

Get AI-powered advice on this job and more exclusive features.

As a Service Delivery Manager in the federal government customer account, you'll lead high-performing teams, build strong stakeholder relationships across ITSM and SIAM practices, and manage relationships at a senior stakeholder level.

Responsible for leading the delivery of agreed services and ensuring team engagement, growth, and wellbeing, your ability to interpret data and deliver insight-led decisions will be key.

This is a hybrid role, with time split between the customer site in Docklands (VIC) and working from home. You'll stay closely connected to service operations and be available to support the team and customer during peak period, while holding responsibilities such as;

  • Providing strategic and operational leadership across services including Incident, Problem, Change, Release, Knowledge, Availability, and Event Management.
  • Interpret and leverage ServiceNow data to drive decisions, insights, and continuous improvement initiatives.
  • Managing service performance against SLAs and KPIs, and identify opportunities for CSI and innovation.
  • Overseeing team operating models to ensure alignment with customer needs and business strategy.
  • Collaborating across accounts and stay connected with industry trends to support diversified growth.

Keen to get involved? You'll just need some of the following:
  • A current Australian Federal Government Security Clearance.
  • Strong interpersonal and relationship-building skills, especially at senior stakeholder level.
  • ITIL certification with sound knowledge of SIAM & ITSM practices and frameworks.
  • Experience using ServiceNow with the ability to derive actionable insights from data.
  • A passion for team development, service excellence, and continuous improvement.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference
  • Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
  • Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
  • Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
  • Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
  • Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionProject Management and Information Technology
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Kinetic IT by 2x

Get notified about new Service Project Manager jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 2 weeks ago

Service Delivery Manager VIC (Managed Services)

Melbourne, Victoria, Australia 2 weeks ago

Senior Project Manager - Iconic Award Winning FMCG Packaging Agency

South Yarra, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 week ago

Operational Excellence Manager, Delivery Services ACES

Melbourne, Victoria, Australia 5 days ago

Project and Order Manager - Team Lead AP

Bayswater, Victoria, Australia 2 weeks ago

Melbourne Airport, Victoria, Australia 1 day ago

Melbourne Airport, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia $260,000.00-$300,000.00 3 weeks ago

Sr Procurement Project Manager, Infrastructure Planning and Sourcing

Melbourne, Victoria, Australia 2 weeks ago

Technical Delivery Manager - Managed Services Cybersecurity (MEL)

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 weeks ago

Strategic Sourcing Manager, Delivery Services

Melbourne, Victoria, Australia 2 weeks ago

Strategic Procurement Manager, Delivery Services

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia A$80,000.00-A$100,000.00 6 days ago

Clinical Trial Manager (Neuroscience/CNS)

South Yarra, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Hallam, Victoria, Australia A$80,000.00-A$100,000.00 11 months ago

Dandenong, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Keysborough, Victoria, Australia A$80,000.00-A$120,000.00 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Truganina, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 6 days ago

Senior Manager, Project Reform Implementation

Melbourne, Victoria, Australia 1 week ago

Agile Delivery Manager / Project Manager

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 9 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$75.00-A$80.00 1 week ago

Melbourne, Victoria, Australia A$170,000.00-A$200,000.00 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 days ago

Port Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 13 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Service Delivery Manager

    2 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Service Delivery Manager

    3 days ago

    Melbourne, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is modernising the way you get things done online. We're bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. At Service Victoria, we're at your service.The opportunity Service Victoria has just delivered its initial three-year program, which included establishing...

  • Contractor Delivery Driver

    6 days ago

    Melbourne, Victoria, Australia Endeavour Delivery Full time $60,000 - $80,000 per year

    About UsCome and work for the Endeavour Group help us 'create a more sociable future together', We are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Endeavour Delivery is Australia's drinks home delivery specialist, and we are looking for delivery drivers to...

  • Delivery Driver

    5 days ago

    Melbourne, Victoria, Australia Ontime Delivery Solutions Full time $45,000 - $55,000 per year

    Owner Drivers Wanted – Cars, 1 and 2-Tonne Vans | Permanent Runs | Melbourne MetroJoin ONTIME DELIVERY SOLUTIONS – A National Leader in Transport & LogisticsAre you an experienced owner driver with a Car, 1 or 2-tonne van looking for permanent work? We have consistent, full-time runs available with starting locations across Melbourne's North and West,...

  • ICT Service Delivery Manager

    6 days ago

    Melbourne, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $90,000 - $120,000 per year

    ICT SERVICE DELIVERY MANAGERParkville Youth Mental Health and Wellbeing Service (PYMHWS)Permanent Ongoing | Full-Time 1.0 EFT | PARKVILLE - MULTIPLE SITESExciting ICT Operations and Service Management role with the opportunity contribute to a new services transformation program in mental health care.Join Victoria's newest Public Mental Health Service...

  • Owner Delivery Driver

    6 days ago

    Melbourne, Victoria, Australia Ontime Delivery Solutions Full time $60,000 - $80,000 per year

    Owner Drivers Wanted – 1-Tonne Van with Roof Racks| Permanent Runs | Start in ClaytonJoin ONTIME DELIVERY SOLUTIONS – A Leader in Transport & LogisticsWe're looking for Owner Drivers with a 1-tonne van with Roof Racks to support permanent delivery runs starting from Clayton, VIC. Enjoy consistent full-time work, stable income, and the backing of an...

  • Delivery And Installation Technician

    4 days ago

    Melbourne, Victoria, Australia Designer Delivery Co Full time

    Join the Designer Delivery Co Team as Our Newest SuperstarAre you ready to be part of a delivery company with a difference? At Designer Delivery Co, we don't just deliver—we also service and install top-of-the-line massage chairs, ensuring our customers receive the best experience possible. We provide full training, so you can become an expert in our...

  • Process & Systems Delivery Manager

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryExciting opportunity for a Process & Systems Delivery Manager to join Service Stream's Telecommunication division.About the RoleAs the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Imports Operations Co-ordinator

    6 days ago

    Melbourne, Victoria, Australia International Delivery Service Full time $60,000 - $80,000 per year

    About the role As the Imports Operations Co-ordinator at International Delivery Service, you will play a crucial role in coordinating the movement of freight and cargo for our customers. This full-time position is integral to ensuring the efficient and timely delivery of goods to our customers across Australia and internationally.What you'll be doingLiaise...

  • Delivery Lead

    4 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, MelbourneAbout the RoleService Stream's Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the Delivery Lead...