Service Delivery Manager

1 week ago

Melbourne, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**The Role**
Reporting to the Service Delivery Manager Team Lead, we are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in Melbourne. Occasional travel to the client site will be required.

**Your responsibilities include but are not limited to**:

- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Scope and Change Management
- Major incident management
- Driving future technology roadmaps for the client
- Continuously improve operations and client engagement
- Customer Satisfaction (measured by NPS)
- Assist in development of ITIL Aligned Service Processes
- Continual Service Improvement Plans (CSIP) for client patch
- Relationships with Service Desk and key resolver functions
- Relationships with Account Management and key commercial functions
- Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops

**What skills you will bring to the team**:

- Minimum of 3 years’ work experience in Service Management
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in negotiation, organisation, and time management
- Strategic thinking with get-up-and-go attitude
- A willingness to work and adapt to a fast growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers
- Strong decision making / problem solving skills

**Desirable**
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- IT Project Management Foundation level accreditation (PMBOK, PRINCE 2)
- Tertiary qualifications (e.g. Management, Business, Engineering)

**NOTE**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Agile Delivery Lead

    1 day ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Service Delivery Manager

    5 days ago

    Melbourne, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. About the Role As Service Delivery Manager you will hold overall responsibility for providing and overseeing quality and cost-effective delivery of PSG procurement and logistics...

  • Service Delivery Manager

    3 days ago

    Melbourne, Australia Hudson Australia Full time

    **Service Delivery Manager** **$190,000 inc super** **Responsibilities**: - **Project Management**:Lead an Agile software implementation project, including creating detailed project plans, managing timelines, and ensuring on-time, within-budget delivery. - **Function Design and Strategy Development**:Assess current capabilities, identify gaps, and design...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia SICE Pty Ltd Full time

    SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a...

  • IT Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Toll Group Full time

    OverviewJoin Toll Group as an IT Service Delivery Manager – Defence Theatre Logistics. In this pivotal role, you'll oversee the efficient delivery of IT services supporting the Defence Theatre Logistics contract, manage service-level agreements (SLAs), lead service teams, and drive operational excellence to ensure high levels of customer satisfaction. This...

  • IT Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Toll Group Full time

    OverviewJoin Toll Group as an IT Service Delivery Manager – Defence Theatre Logistics. In this pivotal role, you'll oversee the efficient delivery of IT services supporting the Defence Theatre Logistics contract, manage service-level agreements (SLAs), lead service teams, and drive operational excellence to ensure high levels of customer satisfaction. This...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Talent Full time $104,000 - $130,878 per year

    12 month ongoing role with the option to convert to permanentSet up the Service Delivery capability for an enterprise Network Operation CentreMust be Australian Citizen to apply (Federal Government)Our client is currently on the lookout for an experienced Service Delivery Manager with extensive experience in service delivery management with project oversight...

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Victoria, Australia CyberCX Full time

    Service Delivery Manager - Identity & Access ManagementJoin to apply for the Service Delivery Manager - Identity & Access Management role at CyberCXAbout the CompanyCyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments....

  • Service Delivery Manager

    3 weeks ago

    Melbourne, Victoria, Australia CyberCX Full time

    Service Delivery Manager - Identity & Access ManagementJoin to apply for the Service Delivery Manager - Identity & Access Management role at CyberCXAbout the CompanyCyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments....