Customer Service Officer

3 days ago

Melbourne, Australia Icon Holdings Services Full time

**_Be the first point of contact and provide administrative support to our Slade Pharmacy team and patients at the Epworth Hospital Richmond. Ideal opportunity for pharmacy assistants or administrative assistants wanting to build upon their admin and customer service skills._**

Slade Pharmacy is a lead provider of medication management services and has a strong track record of technological innovation. Slade integrates hospital, community and compounding pharmacy services to the oncology sector and private hospitals across NSW, Victoria and Queensland.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.

**The opportunity**:
Join us on a permanent full-time basis at the highly regarded Epworth Hospital in Richmond where you will be an integral part of our fast-paced admin team. You will be the first point of contact for our hospital colleagues and provide administrative support to our retail and hospital pharmacy teams, patients, and customers. Your days will be varied, interesting and fast-paced providing customer service and admin support to the hospital pharmacy.
- Be the first point of contact for patients, hospital, and pharmacy staff
- Taking orders and managing the central inbox
- Book patients for consultations and appointments with our pharmacists
- Data entry and collection, document storage
- Update patient lists and preparation for clinical sessions
- Assist with ad-hoc pharmacy administration

Due to business requirements, we need someone to commit to joining a team environment and work on a 4-week rotating roster, Monday - Friday between the hours of 8am to 8pm.

**What you will bring**
- A proactive team focus
- Strong communication and organisational skills
- Ability to prioritise and work in a fast-paced environment
- Previous reception/customer service experience and exposure to administration

**A few of our benefits**
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to clinical and non-clinical education programs
- Valued rewards and recognition program
- Employee Assistance Program

**Excited to join us?**
At Icon Group, we are so proud of our passionate, dedicated people and the amazing work they do.

**COVID Health Requirement

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