Operations- Fund Servicing- Associate

**JOB DESCRIPTION**

Fund Accounting & Unit Trust Pricing is part of Investor Services and provides audited investment valuations, accounting and related reporting such as tax, compliance and performance to its clients, it is also responsible for the calculation and release of daily unit prices in conjunction with performance figures to clients & financial markets. Clients include large industry superannuation funds, investment management unit trusts based in Australia as well as other locations within Asia Pacific such as New Zealand.

**Responsibilities**:

- Client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically.
- Overall responsibility to ensure that all deliverables are met - reporting on a daily, weekly and monthly basis.
- Overall responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs)) ensuring that all team members are familiar with these).
- Be able to identify and lead change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency.
- Liaising with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements.
- Liaise with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service.
- To escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times.
- Commit to continuous learning program to develop in the role and ensure FSRA training requirements are completed annually in a timely manner.

**Required qualifications, capabilities, and skills**:

- Minimum five year’s experience in Fund Operations & Unit Trust Pricing (Administration/Management/Accounting)
- Strong systems and technical knowledge of HiPortfolio, Investone (or asset management systems) and GTI (or custody systems)
- Excellent working knowledge of financial markets and instruments, both domestic and international
- Degree level qualification in Accounting, Mathematics, Economics or similar discipline preferred

**Preferred qualifications, capabilities and skills**
- Completion of, or currently studying towards, a relevant post graduate qualification (e.g. CA, CPA, CFA or Masters of Applied Finance) highly regarded
- Strong PC skills in particular Excel, an advantage

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.