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Fund Operations Associate

3 weeks ago

Sydney, Australia Dexus Full time

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

As an Associate in the Fund Operations team, you will collaborate with the Funds Management and Investor Relations teams to provide exceptional client experiences and efficient support for our Unlisted Funds Management platform. Your expertise will make you a key player in client servicing and operational tasks, ensuring proactive service excellence and a deep understanding of clients, markets, and Dexus products.

You will make an impact by:
- Liaising with the registry service provider on investor transactions and escalations.- Assisting in managing the platform, dealer groups, and planner network to ensure premier service delivery.- Identifying, recording, and managing client complaints whilst ensuring timely and fair resolutions.- Assisting in developing and distributing key announcements and updates.- Conduct detailed reviews of procedures to identify gaps and implement improvements to mitigate risk.

About You- Tertiary qualification in Accounting, Economics, Finance, or a related field.- 3-5 years in a similar fund operations role, with knowledge of registry/consultant platforms and proficiency in Microsoft Office.- Strong verbal and written communication, negotiation, mediation, conflict management, and customer retention skills.- Ability to develop a high-functioning team and work effectively with diverse personalities.- Strong attention to detail, effective time management, initiative, flexibility, adaptability, and discretion in handling sensitive information.

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:
- Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered.- Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.- Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.- Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.- Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours. Reach out to

if you require any accommodations or additional support during our recruitment process; we're here to help.

Join Dexus and ‘unlock potential, create tomorrow’.