Critical Communications Coordinator

**Critical Communications Coordinator**
**-**
**(**
**2300005S**
**)**

**Description**

**TEAMWORK thrives here**

**WHY BAI COMMUNICATIONS**
At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.
Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.
We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. Volunteers for local Fire Service or State Emergency Services are provided with additional time off work at full pay for their volunteering activities. Hiring contractors fill gaps in our usual work and we are therefore always interested in hearing from people looking for permanent or casual work.
We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

**ABOUT THE ROLE**
The Critical Communications Coordinator is responsible for supporting all Critical Communications teams, acting as a link connecting all business areas, departments, suppliers, and contractors. Provide support as directed by the Critical Communications Team, who manages the NSW Public Safety Network (PSN) on behalf of the NSW Telco Authority and help drive efficiencies within the Critical Communications and Service Integrity units of the business, supporting the achievement of its’ strategic goals.

The Critical Communications Coordinator will have primary responsibility for the NOCC office and facilities at Sydney Olympic Park, support the other Critical Comms office and facilities (Castle Hill, Mt Druitt), provide administration support from within the Helpdesk, and perform other ad hoc duties and support to the operations team when required.

**Key Responsibilities**:

- Work collaboratively within the Critical Communications and Service Integrity Teams and provide support across the teams.
- Manage front of house functions for local office and facilities including but not limited to, ordering of stationery, uniforms, organising repairs, issuing guest Wi-Fi as required and locally based projects.
- Manage PSN Site Access Request approvals, issue keys and parking requests. Provide additional support for the PSN Help Desk as required.
- Manage and coordinate surveys or meetings including preparation of agendas, document and record minutes and distribution of final documentation to all members as required.
- Organise activities and functions for the Critical Communications Team, including venue arrangements, coordination of resource requirements and catering needs (offsites etc).
- Actively engage in the development and deployment of strategic initiatives, supporting the business improvement goals as required.
- Be an enthusiastic and proactive participant in business support opportunities and additional project work or tasks as they arise to support the business.
- Project coordination incorporating budget review, purchasing processes, coordination of contractors, and sourcing parts as required.
- Adhere to financial and budget processes in accordance with the organisations policies and procedures, including processing purchase requisitions, purchase orders, invoicing, and monthly accrual reporting.
- Handover of afterhours functions to Helpdesk and NOCC Operators to ensure service continuity.

**ABOUT YOU**
- Demonstrable experience in a customer service focused environment, prioritising, and multi-tasking
- Strong knowledge of MS Office - Outlook, Word and Excel
- Working experience of purchasing and financial systems software preferable
- Experience using ServiceNow and other IT/Network systems advantageous
- Ability to work within ITIL principles and conform to industry standards will be well-regarded
- Experience in an operational or technical environment is favourable
- Ability to raise clear and concise calls within the Service Management Tool (ServiceNOW)
- Willing to work from Sydney Olympic Park NOCC or other facilities to support Disaster Recovery activities.
- Tertiary qualifications in relevant technical/service delivery studies and/or the relevant industry experience will support you in this role
- Australian Citize