People Services Administrator

3 days ago

Melbourne, Australia Bupa Full time

**The opportunity
We are thrilled to offer a permanent full-time opportunity for passionate individuals seeking a career with impact. This position is available in Melbourne, Sydney, or Brisbane, with hybrid working arrangements.

Bupa is seeking a dynamic and detail-oriented professional to join our team as a People Services Administrator. In this role, you will take charge of processing HRIS (Workday and Avature) system activities and provide timely and precise support for all people-related inquiries within Bupa Dental, Australian Defence Force, and Department of Veteran Affairs business units.

**How will you make an impact?**

Key responsibilities include:

- Responding promptly to and efficiently completing Workday processing activities, maintaining the highest levels of data accuracy throughout the process.
- Creating and managing employee-related documentation, including contracts and letters, with a meticulous focus on accuracy and adherence to Bupa policies and protocols.
- Investigating and resolving complaints and concerns in a timely and effective manner, particularly those that may impact employee pay.
- Maintaining a solid understanding of employment legislation, relevant industrial awards, and Bupa HR policies and practices, ensuring the delivery of accurate support and guidance.

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

**What do I need?**
- Experience in Customer Service or phone-based support roles
- Strong attention to detail
- Problem solving and solutions-oriented mindset
- Experience with HRIS systems (preferred)
- Experience with Service Now or similar online case management tools (preferred)
- 1-2 years’ experience within an operational HR administrative function (preferred)
- Qualifications in HR (Certificate IV, diploma or degree) and/or Business Administration, or similar is desirable

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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