People Services Administrator

**Who are we?**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

**The opportunity
At Bupa, we care about you and your career, and we have a strong culture of succession planning and promoting internal movements to ensure our employees are constantly learning new things and feeling challenged in their role. As a result, we would like to stay connected with you via this expression of interest for any People Services Administrator vacancies that may come up in the future.

Our People Services Administrators play a critical role in our People team, primarily responsible for the timely and accurate advice and support for all people related queries for the business unit including HRIS support queries, People team service requests, policy and enterprise agreement related queries, and any other employee concerns. The role includes processing of HRIS (Workday) system activities including contracting, transfers, onboarding and offboarding processes. Our team always strives to achieve outstanding employee experience.

We offer permanent or fixed term opportunities, full time or part time, and you can be based anywhere in Australia with flexible work arrangement available.

**How will I help?**

Key accountabilities include:

- Provide outstanding customer service telephone support to stakeholders to answer generalist HR queries and provide advice related to employment related matters.
- Promptly respond to and complete Workday workflow activities, always ensuring both an efficient workflow and the highest levels of data accuracy
- Creation and management of employee related documentation including contracts and letters, ensuring accuracy and correctness of content and in accordance with Bupa policies and protocols
- Investigate and resolve complaints and concerns a timely and effective manner
- Process requests for support via Service Now within agreed timeframes and appropriate and in line with key performance indicators
- Maintain a solid understanding of employment legislation, applicable industrial awards and Bupa HR policies and practices to ensure that support and guidance provided is accurate
- Ensure that requests for support that are to be directed to other areas of the people function are handed over promptly and with the agreed level of support information to ensure a seamless experience for stakeholders

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional wellbeing day to treat yourself

**What do I need?**
- Experience with HRIS systems (Workday preferred and/or other similar HRIS systems)
- Experience with Service Now or similar online case management tools
- 1-2 years’ experience within an operational HR administrative function
- Qualifications in HR (Certificate IV or diploma or degree) and/or Business Administration, or similar is desirable
- Experience in Customer Service or phone-based support roles within HR preferred
- Excellent communication skills and strong customer service orientation
- Other interpersonal skills including strong organisational and time management skills, ability to work autonomously and in a team environment, accurate data entry and high attention to details, problem solving and a solutions-oriented mindset.

**_As this is an expression of interest, we may not be in touch with you immediately, however we will keep you in our talent pipelines and will reach out once a suitable role becomes available._