Customer Retention Specialist

1 week ago

Bondi Junction, Australia The Travel Corporation AU Full time

**The Role**:
In this role you will provide dynamic and ongoing support of product, system, business policy and process to the Contact Centre and other business stakeholders for the TTC Touring Brands (Contiki, Costsaver, Trafalgar, Insight and Luxury Gold) with all aspects of Retention.

This role is vital to the success of the team therefore strong communication, administration, analytical and problem-solving skills as well as a sales focused approach to this critical area to this area of the business.

Retaining and servicing the needs of clients by promoting cross selling and upselling opportunities and ensuring that revenue is retained within the brands is key to this role.

**Key Responsibilities**:

- Working collaboratively to develop and implement strategies that increase retention rates.
- Communicating with Trade partners to manage withdrawn departures, alternatives and cost control strategies.
- Be aware of Yield Management trends and work with Yield Managers daily to manage withdrawn departures and yield measures.
- Update the Cancelled Tours database with relevant data within service standards
- Reschedule and manipulate air bookings.
- Recording all communication/documentation regarding incurred costs to the Brand for cancelled tours/hotels/extras, etc.
- Processing third party expenses and claims.

You will be:

- A team player that pro-actively demonstrates and practices teamwork.
- Confident with conflict resolution and negotiation skills.
- Self-motivated.
- Enthusiastic and motivated.
- Have excellent research skills.
- Be results focused with a strong attention to detail.

**Benefits**:

- Generous staff travel discounts for family and friends.
- Hybrid work arrangements.
- Attractive remuneration package.
- 12 weeks paid parental leave for eligible employees.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 2 Team engagement days.
- 2 weeks work from anywhere.
- Employee Assistance Program.
- And finally, the joy of being surrounded by likeminded people who are passionate about travel and just a fun, engaging and energetic culture.

As the tourism rebound continues in Australia and New Zealand, we’ve never been more passionate about our next discovery.

**_The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you_

  • Customer Success Specialist

    6 days ago

    Bondi Junction, Australia Quandoo GmbH Full time

    **Company Description**: Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team! Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we...

  • Customer Service Advisor

    5 days ago

    Bondi Junction, Australia Westpac Group Full time

    Join the St. George team in Bondi Junction! - 34 hours per week - On-going training and development with a great team! **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role of...

  • Customer Service Advisor

    3 days ago

    Bondi Junction, Australia Westpac Group Full time

    Join the St George team full of high performing bankers - Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From...

  • Customer Service Specialist

    7 days ago

    Bondi Junction, Australia Westpac Group Full time

    Join the St. George team in Bondi Junction! - Full-time, permanent role - Very busy branch, suitable for those that like fast-pace **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a...

  • Customer Service Specialist

    7 days ago

    Bondi Junction, Australia St.George Full time

    **Join a supportive team in our St George Branch**: - **Permanent position at Westfield Bondi Junction branch**: - **Sales and service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...

  • Marketing Specialist

    6 days ago

    Bondi Junction, Australia Kleva Brands Full time

    **Marketing Specialist - eCommerce Retail** **Pay: $77,000 to $80,000 per year + Super** Are you a creative and motivated marketer with a passion for eCommerce and retail? Do you thrive in a fast-paced environment where creativity and data come together? We’re looking for a dynamic **Marketing Specialist** to join our growing team to help us drive...

  • Customer Service Manager

    2 weeks ago

    Bondi, Australia The Removal brothers Full time

    **About Us**: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. **Key Responsibilities**: - Lead...

  • Groups Specialist

    2 weeks ago

    Bondi Junction, Australia The Travel Corporation AU Full time

    **Groups Specialist - The Travel Corporation, Tour Brands** **The Role** The Groups Specialist is responsible for growing, servicing and managing the group business process from enquiry to departure, and future sales opportunities within a given territory across the TTC Tour Brands (Trafalgar, Costsaver, Insight Vacations, Luxury Gold and...

  • Casual Boutique Coffee Specialist

    1 week ago

    Bondi Junction, Australia Nestle Operational Services Worldwide SA Full time

    B-Corp certified and committed to sustainability - Flexible Schedule to Support your Work-Life Balance - Enjoy a cup of coffee while you work! Are you ready to bring a little extraordinary into your life? At **Nespresso**, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we...

  • Design Specialist

    2 weeks ago

    Bondi Junction, Australia Williams-Sonoma, Inc. Full time

    Our West Elm store in Bondi Junction, is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster. **As a Design...