Groups Specialist

4 days ago

Bondi Junction, Australia The Travel Corporation AU Full time

**Groups Specialist - The Travel Corporation, Tour Brands**

**The Role**

The Groups Specialist is responsible for growing, servicing and managing the group business process from enquiry to departure, and future sales opportunities within a given territory across the TTC Tour Brands (Trafalgar, Costsaver, Insight Vacations, Luxury Gold and Contiki).

Furthermore, this role places a high priority on efficiency, quality product offerings, accuracy, and exceptional customer service.

**Key responsibilities include**:

- Create and maintain accurate records in Salesforce of each opportunity and prospect within the territory
- Work with territory Sales Managers to ensure maximum conversion and materialisation on all group opportunities
- Actively pursue new group business by canvassing for new work and building strong relationships with agents and consumers
- Use customer service and sales skills to maximise the conversion of each customer opportunity
- Strive to meet and exceed regional/team and department targets
- Develop and maintain relationships with customers from the beginning of the lead through post-trip follow up and through to potential future sales.
- Manage the quoting, marketing and documentation process through effective use of Tokyo to produce all material
- Develop and maintain relationships with our London team, ground handlers and other suppliers
- Maintain accurate and up-to-date knowledge of company products, policies, and procedures related to the job
- Other duties as assigned by the TTC Groups Manager

To be successful in this role it is essential that you have:

- Minimum 1 year experience within a fast-paced customer service environment
- MS Office suite experience
- Certificate in Travel & Tourism or equivalent is desired
- Ability to prioritise and manage multiple tasks and work to deadlines
- Strong attention to detail and an excellent communicator
- Knowledge of international tourism product would be an advantage
- Self-motivated and the ability to work unsupervised
- Strong customer service and CSP working knowledge

**What's in it for you;**
- Join a truly global company and advance your career - **there is room for expansion in this role**:

- Supported training and development to grow your skillset
- Flexible work options available, with some interstate travel to maintain and source new group business
- Generous travel discounts domestically and internationally for you and your family/friends across all our brands
- Employee Assistance Program
- Convenient location of our Bondi Junction Head Office
- Fun and welcoming environment with regular social and networking events

**How to Apply**

If you like the sound of this opportunity and are ready to take on a new adventure with The Travel Corporation, we’d love to hear from you.

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