Retail Operations Manager

2 weeks ago

Brunswick, Australia Wide Open Road Coffee Full time

Wide Open Road Coffee

A senior leadership position, driving growth and strengthening community and opportunity within the retail sector of Wide Open Road.

Retail Operations Manager

Wide Open Road Coffee Roasters have been roasting and brewing out of Brunswick since 2009. With an eye towards quality and ethical coffee, the company has built a strong culture based around community and creativity. The 2019 expansion into Byron Bay has fostered a new vision for growth.

We are seeking an agile and experienced hospitality professional, responsible for all things customer facing, including our venues and e-commerce. You have an understanding of business acumen, growth, HR, leadership and content tone.
- Responsibilities will include:

- Oversee the operations of the venues with direct reports from Venue Managers
- Managing HR alongside venue managers
- Development and execution of training plans for new and existing staff
- Budgets and financial planning for retail spaces
- Focus on merchandising and strategising for retail products in physical and e-commerce platforms
- Curation of customer experience online
- Participate in brand communications including EDM’s, collaborations and relevant opportunities for brand development
- e-commerce customer support
- Social media and marketing coordination
- Upholding and representing company values; develop within the team while leading by example

To be successful in this role you will have:

- Passion for working with people on a day to day basis, and in a small business with a focus on detail and a “can do” approach
- Proven experience in managing and engaging teams across multiple locations
- Understanding of e-commerce analytics and growth strategies
- Strong experience in managing budgets and productivity
- A minimum of 5 years' experience in hospitality/coffee industry, and an enthusiasm for delicious, sustainably sourced coffee
- Demonstrated ability to build strong and effective relationships with industry, clients and staff in an enthusiastic and professional manner.
- Hunger for business development on the B2C axis, we’re looking to grow our brand representation in Australia.

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