Reception Volunteer

7 days ago

Sydney, Australia Asylum Seekers Centre Full time

**28th February, 2025**:
**Purpose / Objective**
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

**Commitment Period**:Minimum 6 months - but the position is ongoing

**Days and hours required per week**:Fridays, 4 hours between 9 am-5 pm

**Duties & Responsibilities**
- Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person/program area
- Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person/program area
- Ensure safety practices are followed at the reception; signing in/out, log book etc
- Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
- Obtain basic details, information and documentation from clients to process a clear referral for services
- General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
- General administration tasks to support clients and workers; printing, scanning, mail distribution,
- Basic housekeeping when required

**Selection Criteria**
- Experience in working with people from various backgrounds and/or cultures
- Experience in administration, reception or customer service
- Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
- Ability to work collaboratively with other staff and volunteers
- Flexibility and willingness to take on extra tasks as appropriate
- Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality

**General Conditions**
All ASC staff and volunteers are required to:

- Adhere to ASC’s vision, purpose and values
- Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies
- Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
- Comply with Work, Health and Safety systems
- Comply with Incident Management Procedures and emergency protocols
- Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
- Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

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