Reception & Administration Officer

- Fulltime position based on Gadigal Country in Glebe
- 70-75K + Super + Salary Packaging
- Flexible, Friendly Organisation, Supportive Management Team

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the role

Are you passionate about creating seamless experiences and keeping things running like clockwork? As our front desk Administration Officer, you'll be the welcoming face of our organisation, delivering top-notch reception and admin support, ensuring services flow smoothly, and leaving a lasting impression on clients and stakeholders. If you're organised, people-savvy, and thrive in a fast-paced environment, we want to hear from you

Duties

- Be the welcoming face of the office- deliver professional, courteous reception and front desk services, ensuring every visitor and caller is connected to the right person or information with ease and respect for diverse backgrounds.
- Deliver high-quality administrative support-manage correspondence, records, data entry, reports, mail, invoices, bookings, and supplies, while assisting with projects and maintaining tidy, well-organised workspaces.
- Support meetings and events- handle room bookings, setup and pack-down, guest refreshments, tech support, catering, and distribution of materials to ensure smooth and professional experiences.
- Champion collaboration, confidentiality, and inclusion- assist colleagues during busy periods, maintain accurate logs and internal resources, escalate concerns appropriately, and uphold values of diversity, human rights, and cultural respect.

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

- Salary Benefits-You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take homeeven more pay
- Work/Life Balance -Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- Recognition and Reward -Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- Professional Development -We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment –Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networkinggroups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Requirements

- Qualifications & Experience- Certificate in Business Services (or equivalent experience) with at least 12 months in an administrative, customer-facing role.
- Customer Service Excellence-Strong focus on delivering positive client experiences, identifying customer needs, and managing expectations with professionalism and empathy.
- Technical & Digital Proficiency-Confident using software including Microsoft Office, Outlook, and client databases.
- Communication & Coordination Skills- Effective written and verbal communication, ability to prioritise tasks, manage interruptions, and work independently with minimal supervision.
- Confidentiality & Cultural Awareness- Committed to maintaining privacy, handling sensitive information appropriately, and engaging respectfully with diverse communities.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Interested? Apply online today

Please submit your current CV and cover letter outlining your suitability and interest in the role.

Contact Amy Chapman on 0468 576 682 for a friendly, confidential discussion.

Internally this role is called Administration Officer

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

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