Reservations Agent

Additional Information

Job Number

Job CategoryReservations

LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000

SchedulePart Time

Located Remotely?N

Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a dynamic and detail-oriented Reservation Agent to support the handling of hotel guestroom reservations within the hotel's Consumer Operations Tribe.

Reporting to the Reservations Manager, this role drives revenue and increases market share across the segments of rooms, Beverage & Food, spa, and other revenue generating sources in line with W Hotels and Marriott International's brand standards to become a hotel market leader in Sydney. This is an exciting and unique opportunity to join W Sydney's tribe and presents a fantastic stepping-stone into reservations and revenue management.

The successful candidate will have a passion for the hotel industry, is eager to build a career with W Hotels and Marriott International and possess excellent verbal and written communication skills.

CORE RESPONSIBILITIES

• Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform).
• Identify guest reservation needs and determine appropriate room type.
• Accommodate and document special requests.
• Maintain guest history, update and ensure the latest information is retained in the record.
• Be proficient in answering questions about property facilities/services and room accommodations.
• Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days.
• Follow proper escalation procedures when addressing guest concerns.
• Promotion of Marriott Bonvoy loyalty program.
• Maximise upselling opportunities where possible.
• Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment.

Talent Profile

Education & Experience Required

• Minimum one year experience in reservations/front office.
• Knowledge of Opera PMS advantageous.
• Possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail.
• Ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great Places to Work' certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.