Team Leader

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

**Your Role**

We are currently seeking an experienced
**Team Leader** to join our
**Accident & Health** team on a permanent full-time basis. This role will be based in our Brisbane or Sydney CBD office with a hybrid approach working in the office and WFH. This position will sit within our Corporate Services Network (CSN) team.

Working with the leadership and management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives and Championing Customer Service Excellence. This role has a significant focus on leadership, customer service, data integrity and continuous improvement.

**Responsibilities**:
**As a Team Leader with exposure to General Insurance who is looking to solidify their career within our Global Brand, your responsibilities include but are not limited to**:

- Manage the day to day operations of the Accident & Health Claims team
- Lead and motivate the wider Accident & Health Claims team
- Set priorities and plan workload of the team
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Preparing management reports
- Manage daily workflow in order to maintain client service standards - Internal and External
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/conferences/phone calls when required

Qualifications:
**About you, what is GB looking for?**
- Minimum five (5) years Insurance Claims Experience
- Demonstrated experience of leading and managing a claims team
- Health/applied/Medical Science, Business/Commerce or Legal Degree would be desirable
- Ability to build and develop relationships
- Insurance policy interpretation skills
- Strong level of leadership skills
- Excellent customer service skills
- Experience handling accident & health claims
- Proven experience in relationship building
- High level of interpersonal and communications skills
- Strong business acumen
- Strong knowledge of the financial drivers for the company
- Proven experience in achieving business targets
- Negotiation skills
- Coaching and mentoring skills
- Previous experience in managing remote teams would be an advantage

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and career development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applican