Product Manager, Shared Services

2 weeks ago

Sydney, Australia Cuscal Full time

Our client’s success is our success. And you make it happen

Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.

Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch itoften, in months, not years.

**We are looking for a Product Manager to join our Shared Services Domain.**

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within our Product team.

**About the Role**:

- Assist in defining the strategy for assigned products and functions within the domain.
- Design propositions that will continue to add value to and relevance to Cuscal and our clients.
- Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.
- Work closely with Product Owners to ensure the vision of the products and services are achieved.
- Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients.
- Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.
- Manage the integration of new product development or product change into existing processes.
- Evaluate product competitiveness to enhance business impact and product profitability.
- Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.
- Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.
- Monitor projects to provide recommendations and solutions in line with product roadmaps.
- Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.
- Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency.

**About You**:

- At least 3 years’ experience in product management.
- Demonstrated Experience in development and execution of product management tactics.
- Demonstrated experience in product development/enhancement of business cases for B2B Partners and clients.
- Domain experience in payments settlements, disputes, client billing is highly regarded.
- Experience with modes of client interfacing such as portals, APIs and file delivery mechanisms is also highly regarded.

**Join us at the forefront of payments**

**Why Cuscal?**
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

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