Equipment Service Manager

2 weeks ago

Melbourne, Australia The Toro Company Full time

**SERVICE MANAGER - EQUIPMENT**

BRAESIDE, VIC
- Permanent | Full-time position onsite | Monday - Friday
- Company Vehicle and Tools Provided
- Based in Braeside, Victoria

An opportunity exists for a driven and customer focused applicant to head our Equipment teams in Victoria. Whilst this role is based at our Braeside site, you will be responsible for managing the daily activities of the Braeside and Bendigo Service Centres in Victoria. You will be responsible for providing leadership, and guidance to the teams for them to provide exceptional technical support and customer service to our valued clients. Reporting to the National Service Manager, you will collaborate with other key stakeholders across the organisation to ensure the highest level of service quality and safety is maintained at all times.

**What will you do?**
- Lead and coordinate the day-to-day activities of the service centers which include repairs, maintenance, new equipment builds and management of staff in accordance with established systems and procedures
- Monitor all work in progress to ensure all work performed by the service center is of a satisfactory standard.
- Provide ongoing leadership and training for service technicians.
- Schedule and perform repairs and maintenance of major systems as and when required, such as diesel and gasoline fueled engines, hydrostatic transmissions or hydraulic systems.
- Schedule and perform testing of equipment using appropriate diagnostic tools required, in accordance with product service manual’s diagnostic and test procedures as and when required.
- Prepare detailed service and failure records
- Order parts and invoice for all work performance in accordance with company systems and procedures
- Establish and maintain good working relationships with Equipment Product Dealers in accordance with the _Service Dealer Protocol_

**What do you need?**
- Strong interpersonal and communication skills and the ability to establish effective business relationships both internally and externally
- Polite and professional phone manner
- Experience in leading teams
- Strong understanding of turf machinery maintenance is required or and understanding of turf machinery systems in relevant fields.
- Experience in the maintenance and repair of various types of turf equipment, recycling equipment or construction equipment such as tractors, law mowers, garden tractors, line trimmers or golf course equipment
- Ability to interpret engineering drawings, including parts breakdown drawings and simple electrical schematics
- A valid Australian Motor Vehicle Licence

**Who are we?**

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

**To apply

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