Client Services Officer, Sport

$68,092 to $71,638
- Fixed-term, full-time
- Kelvin Grove

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Client Services Officer, Sport (Multiple Vacancies) to join Student Services, Student Services and Wellbeing, Administrative Division.

The Client Service Officer, Sport will be responsible for providing high quality services for clients engaging with the Fitness and Aquatic centres by processing memberships and providing exceptional service to students, staff and the community utilizing QUT's health and fitness facilities. This role includes physical and functional tasks that requires the incumbent to be able to frequently handle Sporting equipment.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

The Administrative Division plays an integral role in assisting the University to achieve its teaching, research and service goals in two important ways: firstly by providing management and support services in relation to students and staff through a range of operations; and secondly through its role as the custodian of the University’s legislative obligations and standards, governance and policy.

**About the Department**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE) and Sport. The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT.

**What you need to succeed**

To thrive in this role, you will be someone who enjoys taking the initiative to provide excellent service and support across a broad range of activities each day.

You will demonstrate:

- Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in an Sporting Facility.
- Demonstrated ability to provide quality customer service in a health and fitness customer-orientated, team-based environment, including attending promptly and courteously to customer requests with a high degree of attention to detail.
- Excellent organizational and time management skills
- Well-developed interpersonal and oral communication skills with demonstrated ability to communicate effectively with a range of people at all levels and from culturally diverse backgrounds.
- Ability to work effectively in a team environment and independently
- Proficient in the use of Microsoft Office and other relevant computer systems